Customer Quality Engineer

Micron • Longmont, CO

1d

About The Position

As a Customer Quality Engineer within Micron Technology’s Global Quality Organization, you serve as the internal Voice of the Customer (VOC) for quality and act as the key customer-facing contact for customer quality requirements. You help Micron deliver a high-quality customer experience by working with sales, field application engineers, and internal partners to align on quality and reliability issues and build strong customer relationships.

The role owns quality management for sold-state drives (SSD), including production defects per million (DPM), defects on arrival, warranty, and field quality issues at customer sites. You use knowledge of electrical and electronics engineering and SSD components to support product quality and reliability, collaborate with customers and their supplier quality engineering (SQE) teams, track customer quality scorecards, and communicate issues to engineering and manufacturing teams. You also use AI and advanced analytics to identify quality trends, accelerate root-cause analysis, and drive proactive improvements.

The position includes preparing weekly quality data and attending weekly customer quality review meetings, as well as representing Micron as its primary quality representative at quarterly business reviews. The stated US base salary range is $114,000 to $195,000 per year. Additional compensation may include benefits, bonuses, and equity. Micron describes benefits including medical, dental, and vision plans, income protection benefits, paid family leave, paid time off, and paid holidays.

Requirements

• Bachelor’s degree in Electronics Engineering, Computer Science, or a related field.
• Functional knowledge of SSD components, including memory, firmware, system, ASIC, and DRAM, to help correlate failures in the customer ecosystem to the SSD.
• Knowledge of semiconductor fabrication processes and backend assembly operations to ensure quality gates are implemented and high-quality products are shipped to customers.
• Excellent presentation skills for communicating quality status internally to executive management and externally to customers.
• Outstanding multitasking, problem-solving, and interpersonal skills.
• Ability to collaborate with multifunctional teams to understand needs and translate them into actionable plans, results, and resource requirements.

Nice To Haves

• Prior experience in Customer Quality, Supplier Quality, or Field Applications Engineering is encouraged.

Responsibilities

• Act as the Voice of the Customer for quality within Micron.
• Track and lead customer metrics and manage overall SSD quality, including production DPM, defects on arrival, warranty, and field quality issues at customer sites.
• Apply electrical and electronics engineering knowledge to support customer product quality and reliability.
• Collaborate with customers and work closely with their supplier quality engineering (SQE) teams.
• Lead customer quality scorecard tracking and improvement efforts.
• Monitor and identify quality and reliability issues and cultivate customer relationships.
• Assess customer needs and drive high technical standards internally.
• Communicate customer issues to internal engineering and manufacturing teams.
• Use AI and advanced analytics to identify quality trends, accelerate root-cause analysis, and drive proactive quality improvements.
• Prepare weekly quality data and attend weekly quality review meetings with customers.
• Represent Micron as the primary quality representative at quarterly business reviews.

Benefits

• Choice of medical, dental, and vision plans.
• Benefits that help protect income if unable to work due to illness or injury.
• Paid family leave.
• Paid time off program.
• Paid holidays.
• Additional compensation may include bonuses and equity.

What This Job Offers

• Job Type: Full-time