System Administrator (Onsite)

Houston Food Bank•Houston, TX

13h•Onsite

About The Position

The Systems Administrator is responsible for day-to-day administration, support, maintenance, and optimization of the organization’s IT systems and infrastructure. This includes troubleshooting hardware, software, networking, cloud services, endpoint devices, identity management platforms, and collaboration technologies. The role provides Tier 1 and Tier 2 support; manages user access and security controls; supports Microsoft 365 and endpoint management solutions; maintains technical documentation; and participates in infrastructure, security, and operational improvement initiatives. The Systems Administrator is expected to take ownership of assigned systems, identify opportunities to improve reliability and efficiency, and communicate technical information clearly to technical and non-technical users while providing strong customer service. The position follows the organization’s PACT values and HFB policies, and requires dependable attendance and punctuality. No relocation assistance is provided. The role supports endpoint and device management, identity and access management, onboarding and offboarding, conference room and collaboration technology, assigned IT systems and processes, and desktop support. It is the first point of contact for user problem resolution and coordinates with IT staff and vendors as needed. The position has no supervisory responsibilities. The position is generally performed in an office or facility environment and requires travel of up to 10% domestically within the organization’s 18-county service area. Flexibility may be needed to support facility operating hours and events, including disasters, community events, and company events. The employee must be legally able to work in the United States.

Requirements

At least 3 years of experience supporting users in an enterprise environment.
3–5 years of hands-on experience with Active Directory; hybrid environments are preferred.
3–5 years of hands-on experience with the Microsoft 365 ecosystem.
3–5 years of hands-on experience with Windows desktop operating systems and troubleshooting.
3–5 years of hands-on experience with ticketing systems such as Zendesk or similar.
3–5 years of hands-on experience with networking fundamentals, including DNS, DHCP, and VPN troubleshooting.
3–5 years of hands-on experience with basic AV systems, including Extron devices and their operation.
Experience managing multiple tickets with competing priorities.
Understanding of role-based access control (RBAC) for assigning permissions.
Knowledge of authentication methods, including SSO and MFA.
Familiarity with fundamental ITIL/SLA principles.
Experience with Microsoft Cloud services.
Reliable transportation, a valid driver’s license, and insurance.
Ability to work with a diverse population, including the public.
Ability to communicate complex information clearly and demonstrate strong listening and questioning skills.
Ability to manage, organize, and prioritize work in a fast-paced environment.
Ability to analyze problems, recommend solutions, and resolve issues.
Ability to remain professional and flexible under pressure and collaborate with cross-functional teams.
Excellent communication and customer service skills; ability to work independently and as part of a team.
High flexibility, organization, attention to detail, and problem-solving ability.
Ability to carry out detailed but uncomplicated written or oral instructions and handle problems involving a few concrete variables in standardized situations.
Ability to meet the position’s physical requirements, including frequent lifting of 50 pounds, climbing ladders, working at elevated heights, moving around the facility, and hearing warehouse horns, warnings, and alerts.
Legal ability to work in the United States.

Nice To Haves

Bachelor’s degree from an accredited college or university in Computer Science or a related field; equivalent combination of education and relevant experience is also accepted.
Experience with hybrid Active Directory environments.
Exposure to Microsoft Intune or other endpoint management tools.
Basic PowerShell scripting capability or interest in learning.
Experience supporting AV or conference room systems.
Familiarity with hybrid identity (Active Directory and Azure AD).
Microsoft Windows Desktop Environment certification.
Microsoft Office 365 Cloud Environment certification.

Responsibilities

Provide day-to-day administration, support, maintenance, and optimization of IT systems and infrastructure.
Provide Tier 1 and Tier 2 support and serve as the first point of contact for user problem resolution.
Provision, configure, deploy, image, patch, and decommission endpoint devices, and maintain device inventory and asset tracking.
Support and troubleshoot laptops, mobile devices, standalone and enterprise Xerox printers, peripherals, and the Fortinet VPN client.
Create, modify, and deactivate Active Directory and Azure AD user accounts; manage group memberships, permissions, and access rights.
Troubleshoot identity issues, including account lockouts and multifactor authentication problems.
Coordinate setup of data services and installation of phones, computers, and printers.
Execute onboarding processes, including account creation, device provisioning, and access setup.
Manage offboarding to ensure timely account deactivation, secure removal of access, and recovery of assets.
Support conference room technology, including Teams and Zoom rooms and AV systems; troubleshoot audio and video issues and maintain equipment readiness.
Coordinate with vendors as needed to support AV and other technology.
Take ownership of assigned IT systems and processes, including endpoint provisioning workflows and user lifecycle management.
Identify opportunities to improve efficiency, automation, reliability, and user experience.
Maintain systems documentation, technical documentation, and standard operating procedures.
Diagnose and resolve technical problems involving desktop computers, laptops, and peripherals.
Install and configure end-user hardware and software; repair or replace damaged computer hardware.
Respond to user requests and inquiries by phone, email, or ticket system, managing competing priorities.
Ensure security and compliance with company policies and standards.
Coordinate resolution of technical issues with other IT staff and vendors as needed.
Attend and participate in meetings and presentations, maintaining reliable and punctual attendance.
Carry out responsibilities in accordance with HFB policies and adhere to PACT values.