Information System Analyst - ONSITE
About The Position
The Information Systems Analyst provides maintenance and support for electronic equipment, including computer hardware, software, networking, and telephony. The role also performs general technical support functions, including the physical installation, assembly, configuration, and maintenance of personal computing devices. Under the supervision of the Network Administrator, the analyst works independently to establish daily and weekly work-order priorities and perform related work as required to maintain technology and communications. Most duties are completed at the IT shop, with some travel to other Kintegra sites.
Requirements
- Advanced knowledge of computer hardware and repair.
- Proficiency configuring new laptops and desktops.
- Proficiency with Windows 7/10, Microsoft Office, and O365 applications, including Outlook, Teams, SharePoint, and OneDrive.
- Basic understanding of support ticketing systems.
- Basic understanding of networking principles and devices.
- Basic understanding of Active Directory.
- Ability to sit, stand, and walk for long periods.
- Ability to lift and move equipment weighing up to 50 pounds without assistance.
- Manual and physical dexterity.
- Ability to read and understand English.
- Ability to maintain confidentiality of records and communicate effectively with all levels of personnel.
- Valid North Carolina driver's license.
- At least 3 years of experience maintaining and supporting Windows-based computers, networks, and applications; 5 years preferred.
- Five years of general computer installation, maintenance, and repair experience, or an equivalent combination of education and experience sufficient to perform the essential duties.
- Excellent communication, time-management, and problem-solving skills.
- Two-year technology-related degree or equivalent experience.
Nice To Haves
- Experience with PDQ and Acronis.
- Experience with JIRA.
- Field technician experience.
- A+ knowledge.
Responsibilities
- Provide PC, printer, and network support.
- Perform PC installations and modifications.
- Install desktop applications.
- Configure applications for new computers.
- Perform basic network administration tasks.
- Manage PC and data backups and migrations.
- Recommend future technology standards.
- Maintain inventory of computers and hardware supplies.
- Create and maintain documentation for information technology processes and procedures.
- Assist the IT Service team with phone support as needed.
- Maintain and support electronic equipment, including computer hardware, software, networking, and telephony.
Benefits
- Medical, vision, and dental insurance.
- 403(b) retirement plan with employer match up to 8%.
- Paid time off after 90 days.
- Holiday pay starting on the first day.
- Tuition reimbursement up to $5,000 per year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
