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Concierge Manager - Nordhaus

Trinity Property ConsultantsMinneapolis, MN
$24 - $26Onsite

About The Position

The Concierge Manager plays a vital role in fostering a sense of community among residents and guests. As a Concierge Manager, you will be responsible for providing superior customer service to our residents, allowing us to deliver on our resident commitments of exceptional move-in, total satisfaction, express service, and personal attention. Each day will be unique, requiring an ability to prioritize, multitask, think creatively, take initiative, and employ a diverse set of skills. A Concierge Manager brings positive energy to each conversation, resolves any apartment concerns quickly and effectively, and makes everyone feel welcome and appreciated.

Requirements

  • Excellent communication skills
  • Administrative and organizational skills
  • Time management skills and ability to prioritize wisely
  • Knowledge of state law as it relates to Fair Housing
  • Intermediate computer and internet knowledge
  • Intermediate knowledge of MS Word, Excel and Outlook
  • High school education or equivalent is required
  • Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions
  • Minimum of one year as a Leasing Consultant or Concierge in the Multi-Family Industry or related field.

Nice To Haves

  • One year of experience in a service industry is preferred
  • Preferred knowledge of the following software programs: Entrata, Outlook

Responsibilities

  • Manage a team of concierge associates and service related initiatives
  • Provide superior customer service
  • Communicate effectively with community members, guests, visitors, and team members
  • Communicate concerns of the community with community leadership
  • Present an appearance appropriate to the image of Trinity Property Consultants
  • Serve as a role-model by following all policies and procedures
  • Ensure that all work has been completed in a prompt and professional manner
  • Clerical and phone support
  • Remove trash from lobby, amenity areas, and other community spaces daily
  • Assist community team and/or perform assigned tasks in a timely manner
  • Maintain a calendar of scheduled move-ins and move-outs, ensuring all freight elevator reservations are up-to-date
  • Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community leadership
  • Management of incoming and outgoing packages for all carriers
  • Additional tasks or duties assigned by Supervisor
  • Remove trash from office areas and apartment buildings daily
  • Maintain resident coffee and refreshment stations
  • Responsible for reporting unusual or extraordinary circumstances regarding the property or Community Managers
  • Handle high stress situations effectively

Benefits

  • Medical, Dental & Vision insurance
  • FSA & Dependent Care options
  • 401(k) with 2% employer match
  • Group Life, Long-Term, and Short-Term Disability Insurance
  • Paid Holidays
  • Paid Vacation
  • Sick Leave
  • Referral Bonuses
  • Volunteer Time-Off
  • Employee Assistant Program (EAP)
  • Competitive Bonus & Commission Structures
  • Opportunities for Advancement
  • Corporate shopping discounts
  • Appliance discounts
  • Lifestyle discounts

Career Resources

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