Property Adjuster Jobs

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About The Position

Vanguard Claims Administration is seeking independent property field adjusters in and around Plymouth, Massachusetts, to handle daily and catastrophe property claims. Adjusters contact insureds to schedule site visits, travel to loss locations, inspect property damage, evaluate losses, prepare estimates using Xactimate, and produce independent adjusting reports. They work independently, prioritize and manage their workload, and meet customer-service standards for the carriers. The role emphasizes compassionate, prompt, fair, and straightforward service to support customer retention and uphold Vanguard’s ethical standards.

Requirements

  • A minimum of 3–5 years of estimating or insurance-adjusting experience.
  • An active, applicable license in the state where the adjuster will work; evidence of the active license is required.
  • A valid driver’s license.
  • Ability to carry and set up a ladder, walk up and down a ladder, and access roofs.
  • Ability to travel 90% of the time and work a non-traditional schedule based on customer availability.
  • Strong customer-service experience.
  • Strong interpersonal, organizational, and multitasking skills.
  • Strong written and verbal communication skills.
  • Ability to take initiative.
  • Strong proficiency in Microsoft Office Suite.
  • Proficiency in all aspects of Xactimate.

Nice To Haves

  • Bachelor’s degree preferred.
  • Bilingual candidates are strongly encouraged to apply.

Responsibilities

  • Communicate and negotiate effectively with customers and vendors.
  • Treat customers respectfully and compassionately.
  • Solve problems, make decisions, and take action.
  • Research claims, investigate details, and estimate damage.
  • Create an organized work routine in a virtual environment.
  • Handle claims independently and responsibly in a professional and caring manner.
  • Support Vanguard’s commitment to high ethical standards.
  • Communicate verbally and in writing about claim processes and procedures with customers, employees, leaders, and the Catastrophe Team.
  • Contact insureds to arrange property inspections at loss sites.
  • Inspect and analyze property damage, evaluate damages, prepare estimates using Xactimate, and compile claim reports.

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