Field Property Claims Adjuster: Philadelphia, PA

Farmers Insurance•Philadelphia, PA

5d•$30•Remote

About The Position

Farmers is hiring a Field Property Claims Adjuster to support the Philadelphia, Pennsylvania territory. The role is remote but requires field travel to and from policyholder homes. Candidates must currently live in the designated service area or an adjacent community within the assigned territory. The position pays a starting wage of $29.61 per hour or higher; compensation may be adjusted upward based on relevant experience, skills, and qualifications. Overtime may be available based on business needs and claim volume. The adjuster conducts virtual and on-site investigations of residential property claims, assesses damage and liability, evaluates the extent of loss, writes estimates using claims-handling software, and negotiates fair settlements. The role involves independent work and regular interaction with policyholders and other parties. Although this is not a catastrophe-specific role, the employee is expected to participate in one to three catastrophe deployments annually. Deployment assignments may require travel away from home, usually for 23 days, and provide additional hourly compensation and overtime. Farmers provides paid training through the University of Farmers. Required duties are performed in the field and in an in-home office environment. The position requires climbing ladders and working on rooftops, entering damaged attics and crawlspaces, and meeting the physical and environmental demands described in the posting.

Requirements

High school diploma or equivalent.
Excellent customer service experience; retail experience is preferred.
Excellent oral and written communication skills.
Computer literacy, including Microsoft Word, Excel, and Outlook.
Proficiency with smartphones and applications.
Eagerness to learn about insurance policies and property damage to determine how coverage applies to a loss.
Outgoing personality and willingness to interact with a wide variety of people.
Valid driver's license and ability to be bonded.
Willingness and ability to climb ladders and inspect roofs, including working on rooftops multiple times per day.
Willingness and ability to work in small, confined damaged spaces such as attics and crawlspaces.
Ability to achieve a minimum passing score on all claims training exams.

Nice To Haves

Construction or insurance experience is highly desirable and preferred.

Responsibilities

Conduct virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
Use claims-handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
Evaluate and report on potential subrogation opportunities.
Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
Perform duties independently, with work directly impacting management outcomes.
Represent the company in public interactions and maintain a professional demeanor consistent with management standards.
Engage with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
Use customer service skills to negotiate with policyholders to settle claims.
Perform additional duties as assigned.
Promote safety and comply with safety and ergonomic standards in relevant company manuals.
Participate in one to three catastrophe deployments annually.