Property Adjuster - Field Estimating - Philadelphia, PA
About The Position
The Field Property Adjuster provides service to Allstate policyholders by traveling to customers’ homes to inspect damage, investigate coverage, prepare estimates, and settle property claims promptly and efficiently. The role also handles virtual claims nationwide using platforms and software such as Xactimate and ClaimsX Video Collaboration, with a particular focus on water losses. The adjuster independently reviews property damage and interprets policies to determine coverage; communicates with customers by phone, email, and video; and evaluates and negotiates settlements with customers, vendors, third-party carriers, and claimants. The role requires clear, timely claim documentation and the use of estimating tools, job aids, and settlement platforms. Candidates must reside in the Philadelphia, Pennsylvania area, hold a valid driver’s license, and be willing to travel. The work also requires carrying a 50-pound ladder and accessing roofs with pitches up to 6/12 on one- or two-story homes. Allstate provides initial and ongoing training. Approximately two weeks of training takes place in Dallas, Texas. Depending on the office or area, an adjuster and/or appraiser license may be required within 60 days of hire. The role may qualify for a company car based on annual work mileage; employees may need to use a personal vehicle until eligible, with mileage reimbursement for work use.
Requirements
- Residency within the Philadelphia, Pennsylvania area.
- Valid driver’s license and willingness to travel for the job.
- Ability and willingness to carry a 50-pound ladder and access a one- to two-story roof with a pitch up to 6/12.
- Proficiency with Xactimate and other relevant estimating software.
- Strong critical-thinking and technical skills to assess damage accurately and expedite claim settlements.
- Excellent communication and interpersonal skills to provide customer service.
- Detail-oriented and organized, with a focus on high-quality work.
- Ability to handle virtual claims nationwide.
- Willingness to attend approximately two weeks of training in Dallas, Texas.
- Obtain an adjuster and/or appraiser license within 60 days of hire if required for the office or area.
Nice To Haves
- Two years of previous experience as an outside adjuster is highly desired.
- Previous experience as an outside adjuster is highly desired.
- Applicable active licenses for the role, which may include a Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
Responsibilities
- Travel to customers’ homes to conduct on-site property inspections.
- Investigate property damage and review policies to determine coverage.
- Prepare estimates and settle claims promptly and efficiently.
- Handle virtual claims nationwide using platforms and software such as Xactimate and ClaimsX Video Collaboration.
- Focus on water-loss claims and support customers through claim resolution.
- Communicate with customers by phone, email, and video, adapting communication to customer preferences and keeping them updated on claim progress.
- Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
- Use estimating tools, job aids, settlement platforms, and critical-thinking skills to resolve claims.
- Document claim work accurately and promptly in the claims system.
- Apply policies according to policy agreements and protect the company financially.
Benefits
- Benefits package from the first day of employment, including time off, healthcare, and retirement benefits.
- Competitive pay and support for continuous development and career advancement.
- Flexible scheduling and a time-off policy intended to support work/life balance.
- Initial and ongoing training.
- 401(k)/pension.
- Education reimbursement.
- Potential $1,000 licensing sign-on bonus for candidates with applicable active licenses; current employees and candidates who previously worked for Allstate or its family of companies are ineligible.
- Possible company car, subject to company guidelines and annual work mileage for the location.
- Mileage reimbursement for work-related use of a personal vehicle.
- Technology setup including a laptop, monitors, headset, keyboard, and mouse.
- Monthly connectivity reimbursement for employees eligible to work from home.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
