Property Adjuster - Field Estimating - Houston, TX

Allstate•Houston, TX

15h

About The Position

The Field Property Adjuster provides service to policyholders by traveling to customers’ homes to inspect damage, investigate coverage, prepare estimates, and settle claims promptly and efficiently. The role also handles virtual claims nationwide using platforms and software such as Xactimate and ClaimsX Video Collaboration, with particular focus on water losses. The adjuster guides customers through the claims process with empathy and clear communication, investigates property claims independently, reviews damage, interprets policies, and determines coverage. The role includes evaluating and negotiating settlements with customers, vendors, third-party carriers, and claimants; using estimating and settlement tools to resolve claims; and maintaining timely, accurate claim records. The position includes regular training and may require obtaining an adjuster and/or appraiser license within 60 days of hire, depending on the office or area. This role requires travel to customers’ homes and the ability to carry a 50-pound ladder and access a one- or two-story roof with a pitch up to 6/12. The role is based within the Houston, Texas area; residency within the posted location is mandatory. A company car may be available based on annual work mileage guidelines; personal vehicle use may be required in the interim, with mileage reimbursement for work use.

Requirements

Valid driver's license and willingness to travel for work.
Ability and willingness to carry a 50-pound ladder and access a one- or two-story roof with a pitch up to 6/12.
Residency within the posted Houston-area location is mandatory.
Strong critical-thinking and technical skills to assess damage accurately and expedite settlements.
Excellent communication and interpersonal skills.
Detail-oriented and organized, with a focus on high-quality work.
Strong desk-organization and time-management skills.
Ability to handle customer home visits and virtual claims nationwide effectively.

Nice To Haves

Two to three years of experience as an outside property adjuster is highly desired.
Proficiency with Xactimate and other relevant estimating software.
Active applicable licenses, which may include a Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or an applicable Appraiser License.

Responsibilities

Travel to customers’ homes to conduct on-site property inspections.
Investigate property damage and coverage, including reviewing damage and interpreting policies.
Prepare estimates and settle claims promptly and efficiently.
Handle virtual claims nationwide using relevant platforms and software.
Focus expertise on water-loss claims.
Communicate with customers by phone, email, and sometimes video, adapting communication to customer preferences and keeping them updated on claim progress.
Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
Use estimate tools, job aids, settlement platforms, and critical-thinking skills to resolve claims.
Complete timely and accurate documentation in the claims system.
Obtain any required adjuster and/or appraiser license within 60 days of hire, if applicable.

Benefits

Benefits package from Day 1, including time off, healthcare, and retirement benefits.
Competitive pay and support for continuous development and career advancement.
Flexible scheduling and a time-off policy intended to support work-life balance.
Initial and ongoing training.
401(k)/pension.
Education reimbursement.
Programs to help employees balance work with the rest of their lives.
Potential $1,000 licensing sign-on bonus for eligible candidates with applicable active licenses; current Allstate employees and candidates who previously worked for Allstate or its family of companies are ineligible.
Potential company car based on annual work mileage guidelines; mileage reimbursement for personal vehicle use during work.
Comprehensive technology setup, including laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement for employees eligible to work from home.