Property Adjuster - Field Estimating - Dallas (East Metro), TX

Allstate•Dallas, TX

About The Position

The Field Property Adjuster provides service to Allstate policyholders by traveling to customers’ homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. The role also handles virtual claims countrywide and focuses particularly on water losses. It involves reviewing damage, interpreting insurance policies, communicating with customers through phone, email, and video, and evaluating and negotiating claim settlements with customers, vendors, third-party carriers, and claimants. The adjuster documents claim work accurately and promptly in the claims system and uses critical thinking and estimating tools to resolve claims in a fast-paced environment. The position requires residency in the Metro Dallas area, a valid driver’s license, and willingness to travel. The adjuster must be able to carry a 50-pound ladder and access a one- or two-story roof with up to a 6/12 pitch. Approximately two weeks of training takes place in Dallas, TX, with additional ongoing training provided. Depending on the office or area, an adjuster and/or appraiser license may be required within 60 days of hire. Candidates with applicable active licenses may be eligible for a $1,000 licensing sign-on bonus, subject to eligibility conditions. The role may qualify for a company car according to annual work-mileage guidelines; personal vehicle use may be required until then, with mileage reimbursement for work use.

Requirements

Residency within the Metro Dallas, TX area is mandatory.
Valid driver’s license and willingness to travel for the job.
Ability and willingness to carry a 50-pound ladder and access a one- or two-story roof with up to a 6/12 pitch.
Proficiency with Xactimate and other relevant estimating software.
Strong critical-thinking and technical skills to assess damage accurately and expedite claim settlements.
Excellent communication and interpersonal skills to provide customer service.
Detail-oriented and organized, with a focus on high-quality work.
Ability to handle virtual claims countrywide effectively.
Applicants with an active insurance license must terminate all existing appointments before onboarding and must not hold outside appointments during employment. Applicants for adjuster roles who hold a resident producer license must surrender it when instructed by the licensing team.
If required for the office or area, obtain the required adjuster and/or appraiser license within 60 days of hire.
The position is not available to residents of California, Alaska, Hawaii, or Puerto Rico.

Nice To Haves

Two years of previous outside-adjuster experience is highly desired.
Applicable active licenses for the role, which may include a Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
Residence in East Dallas, Mesquite, Garland, Rowlett, Rockwall, Forney, Terrell, or surrounding eastern Dallas metro communities is preferred.

Responsibilities

Travel to customers’ homes to perform on-site property inspections.
Investigate property claims by reviewing damage and interpreting policies to determine coverage.
Prepare estimates and settle claims promptly and efficiently.
Handle virtual claims nationwide, including claims focused on water losses.
Communicate with customers by phone, email, and sometimes video, using their preferred communication approach and providing claim progress updates.
Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
Use estimating tools, job aids, and settlement platforms to assess damage and resolve claims.
Maintain clear, timely, and accurate claim documentation in the claims system.
Apply empathy and customer-service skills to support policyholders throughout the claims process.
Travel as required for customer visits and attend approximately two weeks of training in Dallas, TX.

Benefits

Benefits package available from Day 1, including time off, healthcare, and retirement benefits.
Competitive pay and support for continuous development and career advancement.
Flexible scheduling and a time-off policy intended to support work/life balance.
Initial and ongoing training.
401(k)/pension.
Education reimbursement.
Programs to help employees balance work with the rest of their lives.
Potential eligibility for a $1,000 licensing sign-on bonus for candidates with applicable active licenses, subject to stated eligibility conditions.
Potential eligibility for a company car based on annual work mileage; mileage reimbursement is offered for work-related use of a personal vehicle.
Technology setup including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement for employees eligible to work from home.