Property Adjuster - Field Estimating - Chicago, IL

Allstate•Chicago, IL

3d•$56,000 - $105,000

About The Position

At Allstate, the Property Adjuster provides service to policyholders by traveling to customers’ homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. The role also handles virtual claims nationwide using platforms and software such as Xactimate and ClaimsX Video Collaboration, with a particular focus on water losses. The adjuster investigates property damage, interprets policies to determine coverage, communicates with customers by phone, email, and video, and negotiates settlements with customers, vendors, third-party carriers, and claimants. The position requires accurate, timely claim documentation and use of estimating tools, job aids, and settlement platforms. The role requires residency within Chicago city limits, travel to customer homes, and the ability to carry a 50-pound ladder and access a one- to two-story roof with up to a 6/12 pitch. Approximately two weeks of training will take place in Dallas, Texas. Depending on the office or area, the employee may need to obtain an adjuster and/or appraiser license within 60 days of hire.

Requirements

Two years of previous experience as an outside adjuster is highly desired; previous outside-adjuster experience is highly desired.
Proficiency with Xactimate and other relevant estimating software.
Strong critical-thinking and technical skills to assess damage and expedite settlements.
Excellent communication and interpersonal skills.
Ability to travel to customers’ homes and handle virtual claims nationwide.
Detail-oriented and organized, with a focus on high-quality work.
Must reside within Chicago, Illinois city limits.
Ability to carry a 50-pound ladder and access a one- to two-story roof with up to a 6/12 pitch.
Valid driver’s license and willingness to travel.
May be required to obtain an adjuster and/or appraiser license within 60 days of hire, if required for the office or area.

Nice To Haves

Active applicable licenses, such as a Home Resident Property & Casualty License, Designated Home State Florida or Texas License, and/or applicable Appraiser License, may qualify for a $1,000 licensing sign-on bonus.

Responsibilities

Travel to customers’ homes to conduct on-site property inspections.
Investigate property damage and review policy terms to determine coverage.
Prepare estimates and settle claims promptly and efficiently.
Handle virtual claims nationwide using relevant platforms and software.
Provide empathetic customer service and communicate claim progress through customers’ preferred communication methods.
Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants.
Use estimating tools, job aids, and settlement platforms to resolve claims.
Document claim activity accurately and promptly in the claims system.
Apply policy agreements and applicable legal and business standards when handling claims.

Benefits

Benefits package from the first day of employment, including time off, healthcare, and retirement benefits.
Competitive pay and support for continuous development and career advancement.
Flexible scheduling and a time-off policy intended to support work-life balance.
Initial and ongoing training.
401(k)/pension.
Education reimbursement.
A company car may be available based on annual work mileage and company guidelines.
Mileage reimbursement for work-related use of a personal vehicle.
Technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement for employees eligible to work from home.