Property Adjuster - Field Estimating - Houston, TX

Allstate•Houston, TX

2d•$70,000 - $104,000

About The Position

Allstate is hiring a Field Property Adjuster to provide service to policyholders by traveling to customers’ homes to inspect property damage, investigate coverage, prepare estimates, and settle claims promptly and efficiently. The position also handles virtual claims nationwide using platforms and software such as Xactimate and ClaimsX Video Collaboration, with a particular focus on water losses. The adjuster communicates with customers by phone, email, and sometimes video, tailoring communications to customer preferences and providing claim updates. The role requires independent investigation of property claims, interpretation of policies, evaluation and negotiation of settlements, critical problem solving, and timely, accurate documentation in the claims system. Comprehensive initial and ongoing training is provided. Depending on the office or area, an adjuster and/or appraiser license may be required within 60 days of hire. The role is based in the Houston, Texas area; residency within the posted location is mandatory. The position involves travel to customers’ homes and may include virtual claim handling nationwide. A company car may be available depending on annual work mileage; personal vehicle use may be required until eligibility guidelines are met, with mileage reimbursement offered for work use. Work-from-home employees must have a dedicated private workspace, appropriate desk and seating, and reliable internet with minimum speeds of 50 MB download and 5 MB upload.

Requirements

Valid driver's license and willingness to travel as part of the job.
Ability and willingness to carry a 50-pound ladder and access a one- or two-story roof with up to a 6/12 pitch.
Residency within the posted Houston location is mandatory.
Strong critical-thinking and technical skills to assess damage accurately and expedite claim settlements.
Excellent communication and interpersonal skills to provide customer service.
Ability to travel to customers’ homes and handle virtual claims nationwide effectively.
Detail-oriented and organized, with strong desk organization and time-management skills.

Nice To Haves

Two to three years of experience as an outside property adjuster is highly desired.
Proficiency in Xactimate and other relevant estimating software is preferred.
Applicable active licenses, which may include a Home Resident Property & Casualty License, Designated Home State Florida or Texas License, and/or applicable Appraiser License, may qualify the candidate for a $1,000 licensing sign-on bonus.

Responsibilities

Travel to customers’ homes to conduct on-site property inspections.
Investigate property damage and coverage, including interpreting policies.
Prepare estimates and settle claims promptly and efficiently.
Handle virtual claims nationwide using platforms and software such as Xactimate and ClaimsX Video Collaboration.
Focus claim expertise on water losses.
Communicate with customers by phone, email, and sometimes video, matching communication to customer preferences and providing claim progress updates.
Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
Use estimating tools, job aids, and settlement platforms to resolve claims and challenging situations.
Apply policies in accordance with policy agreements and protect the company financially.
Complete timely and accurate claim documentation in the claims system.

Benefits

Benefits package from Day 1, including time off, healthcare, and retirement.
Competitive pay and support for continuous development and career advancement.
Flexible scheduling and a time-off policy intended to support work/life balance.
Initial and ongoing training.
401(k)/pension.
Education reimbursement.
Programs to help employees balance work with the rest of their lives.
Potential company car eligibility based on annual work mileage for the location.
Mileage reimbursement for personal vehicle use during work.
Technology setup including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement for employees eligible to work from home.