Property Adjuster - Field Estimating - Jackson, MS

Allstate • Jackson, MS

5d • $60,000 - $98,450

About The Position

The Field Property Adjuster provides service to policyholders by traveling to customers’ homes to inspect property damage, investigate coverage, prepare estimates, and settle claims promptly and efficiently. The role also handles virtual claims nationwide using platforms and software such as Xactimate and ClaimsX Video Collaboration, with a particular focus on water losses.

The adjuster handles claims with empathy and clear, customer-focused communication, investigates damage and interprets policies to determine coverage, and negotiates settlements with customers, vendors, third-party carriers, and claimants. The role requires critical thinking, accurate and timely claim documentation, and use of estimating tools, job aids, and settlement platforms. The position includes initial training and ongoing development. Approximately two weeks of training will take place in Dallas, Texas. The role may require obtaining an adjuster and/or appraiser license within 60 days of hire, if applicable.

Requirements

• At least 2 years of previous outside adjuster experience is highly desired.
• Proficiency with Xactimate and other relevant estimating software.
• Strong critical-thinking and technical skills to assess damage accurately and expedite claim settlements.
• Excellent communication and interpersonal skills.
• Ability to travel to customers’ homes and handle virtual claims nationwide.
• Detail-oriented and organized, with a focus on high-quality work.
• Residency within 60 miles of Dallas, Texas is mandatory, as stated in the required qualifications.
• Ability and willingness to carry a 50-pound ladder and access roofs up to a 6/12 pitch on one- to two-story buildings.
• Valid driver’s license and willingness to travel.
• Must obtain required adjuster and/or appraiser licenses within 60 days of hire if applicable.
• Applicants with an active insurance license must terminate existing appointments before onboarding and may not hold outside appointments during employment. Applicants seeking an adjuster role who hold a resident producer license must surrender it when instructed by the licensing team.
• This position is not available to residents of California, Alaska, Hawaii, or Puerto Rico.
• Candidates must submit to a background investigation.

Nice To Haves

• Previous outside adjuster experience, with 2 years highly desired.
• Applicable active licenses for the role, which may qualify the candidate for a $1,000 licensing sign-on bonus.

Responsibilities

• Travel to customers’ homes to conduct on-site property inspections.
• Investigate property damage and review policies to determine coverage.
• Prepare estimates and settle claims promptly and efficiently.
• Handle virtual claims nationwide using relevant platforms and software, including Xactimate and ClaimsX Video Collaboration.
• Provide customer service with empathy, clear communication, and updates suited to customers’ communication preferences.
• Communicate with customers by phone, email, and sometimes video chat.
• Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants.
• Use estimate tools, job aids, and settlement platforms to resolve claims.
• Apply company policies and policy agreements when handling claims.
• Maintain timely and accurate documentation in the claims system.
• Travel as required and carry a 50-pound ladder to access roofs up to a 6/12 pitch on one- to two-story homes.
• Obtain required adjuster and/or appraiser licenses within 60 days of hire when applicable.

Benefits

• Benefits package from the first day of employment, including time off, healthcare, and retirement benefits.
• Competitive pay and support for continuous development and career advancement.
• Flexible scheduling and a time-off policy intended to support work/life balance.
• Initial and ongoing training.
• 401(k)/pension.
• Education reimbursement.
• Potential eligibility for a company car, determined by annual work mileage under company guidelines.
• Mileage reimbursement for work-related use of a personal vehicle.
• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for employees eligible to work from home.
• Potential $1,000 licensing sign-on bonus for eligible candidates with applicable active licenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed