Property Adjuster - Field Estimating - Jackson, MS

Allstate•Jackson, MS

About The Position

The Field Property Adjuster provides service to policyholders by traveling to customers’ homes to inspect damage, investigate coverage, prepare estimates, and settle claims promptly and efficiently. The role also handles virtual claims nationwide using platforms and software such as Xactimate and ClaimsX Video Collaboration, with a particular focus on water losses. The adjuster investigates property claims independently, reviews damage, interprets policies, communicates with customers through phone, email, and video, negotiates settlements with customers and other parties, and documents claim activity accurately and promptly. The position requires empathy, sound judgment, effective communication, and the ability to manage challenging situations while working in a fast-paced environment. Training includes approximately two weeks in Dallas, TX, along with ongoing on-the-job training. Depending on the office or area, an adjuster and/or appraiser license may be required within 60 days of hire. The role may qualify for a company car under company mileage guidelines; personal vehicle use may be required in the interim, with mileage reimbursement. The position is not available to residents of California, Alaska, Hawaii, or Puerto Rico. The posting also states that residency within 60 miles of Dallas, TX is mandatory.

Requirements

Residency within 60 miles of Dallas, TX.
Willingness and ability to carry a 50-pound ladder and access roofs with pitches up to 6/12 on one- to two-story buildings.
Valid driver's license and willingness to travel for work.
Ability to travel to customers’ homes and effectively handle virtual claims nationwide.
Strong critical-thinking and technical skills to assess damage accurately and expedite claim settlements.
Excellent communication and interpersonal skills to provide customer service.
Detail-oriented and organized, with a focus on high-quality work.
Proficiency with Xactimate and other relevant estimating software.
Ability to obtain any adjuster and/or appraiser license required for the office or area within 60 days of hire, including passing an additional background check, if applicable.
Current holders of active insurance licenses must terminate existing appointments before onboarding and may not hold outside appointments during employment; applicants with a resident producer license must surrender it when instructed by the licensing team.

Nice To Haves

Two years of previous experience as an outside adjuster is highly desired.
Applicable active licenses for the role, which may qualify the candidate for a licensing sign-on bonus.

Responsibilities

Travel to customers’ homes to conduct on-site inspections and assess property damage.
Investigate coverage, review damage, and interpret insurance policies to determine claim coverage.
Prepare estimates and settle claims promptly and efficiently.
Handle virtual claims nationwide using platforms and software including Xactimate and ClaimsX Video Collaboration.
Focus particularly on water-loss claims.
Communicate with customers by phone, email, and sometimes video, adapting communication to customer preferences and providing claim updates.
Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
Use critical thinking, estimating tools, job aids, and settlement platforms to resolve claims.
Maintain timely and accurate documentation in the claims system and follow policy agreements.

Benefits

Benefits package beginning on Day 1, including time off, healthcare, and retirement benefits.
Competitive pay and support for continuous development and career advancement.
Flexible scheduling and a time-off policy intended to support work/life balance.
Initial and ongoing training.
401(k)/pension.
Education reimbursement.
Programs to help employees balance work with the rest of their lives.
Potential $1,000 licensing sign-on bonus for eligible candidates with applicable active licenses; current employees and candidates who previously worked for Allstate or its family of companies are ineligible.
Potential company car based on annual work mileage; mileage reimbursement is offered for work use of a personal vehicle.
Technology setup including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement for employees eligible to work from home.