Property Adjuster – Field Estimating – Houston, TX

VetJobs • Houston, TX

2d • $70,000 - $104,000 • Onsite

About The Position

Allstate is hiring a Field Property Adjuster to provide service to policyholders by traveling to customers’ homes for on-site inspections, investigating coverage, preparing estimates, and settling claims promptly and efficiently. The role also handles virtual claims nationwide using platforms and software such as Xactimate and ClaimsX Video Collaboration, with a particular focus on water losses.

The adjuster independently reviews property damage and interprets policies to determine coverage; communicates with customers by phone, email, and sometimes video; and evaluates and negotiates settlements with customers, vendors, third-party carriers, and claimants. The role requires clear, timely claim documentation and the use of estimating tools, job aids, and settlement platforms. Allstate provides initial and ongoing training. Depending on the office or area, an adjuster and/or appraiser license may be required within 60 days of hire. The position is based in the Houston, Texas area and involves travel to customers’ homes and handling virtual claims countrywide.

Requirements

• Valid driver's license and willingness to travel as part of the job.
• Willingness and ability to carry a 50-pound ladder and access a one- to two-story roof with up to a 6/12 pitch.
• Residency within the posted location is mandatory; the posting specifies the Houston, Texas area.
• The position is not available to residents of California, Alaska, Hawaii, or Puerto Rico.

Nice To Haves

• Reside within a 25-mile radius of Houston, Texas.
• Two to three years of experience as an outside property adjuster is highly desired.
• Proficiency with Xactimate and other relevant estimating software.
• Strong critical-thinking and technical skills to assess damage accurately and expedite claim settlements.
• Excellent communication and interpersonal skills for customer service.
• Ability to travel to customers’ homes and handle virtual claims countrywide effectively.
• Detail-oriented and organized, with a focus on high-quality work.
• Excellent desk organization and time-management skills.
• Applicable active licenses, which may qualify the candidate for a licensing sign-on bonus.

Responsibilities

• Travel to customers’ homes to conduct on-site inspections.
• Investigate property claims, review damage, and interpret policies to determine coverage.
• Prepare estimates and settle claims promptly and efficiently.
• Handle virtual claims nationwide using relevant platforms and software, including Xactimate and ClaimsX Video Collaboration.
• Provide compassionate, clear customer service and communicate with customers by phone, email, and sometimes video chat, keeping them updated on claim progress and accommodating their communication preferences.
• Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
• Use critical thinking and multiple tools, including estimate tools, job aids, and settlement platforms, to resolve claims.
• Apply policies according to policy agreements and protect the company financially.
• Complete accurate and timely claim documentation in the claims system.

Benefits

• Potential $1,000 licensing sign-on bonus for candidates with applicable active licenses; eligibility restrictions apply.
• The role may qualify for a company car based on annual work mileage; personal vehicle use may be required until guidelines are met, with mileage reimbursement for work use.
• Benefits package from the first day of employment, including time off, healthcare, and retirement.
• Competitive pay and support for continuous development and career advancement.
• Flexible scheduling and a time-off policy supporting work/life balance.
• Initial and ongoing training.
• 401K/pension.
• Education reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed