Field Property Adjuster – Austin, TX
About The Position
National General, part of The Allstate Corporation, provides home, auto, accident and health insurance, and specialty insurance products through independent agents and directly to consumers. The Field Property Adjuster investigates and evaluates homeowners property claims from start to finish, confirming facts of loss, determining coverage, assessing damages, and negotiating settlements within assigned authority. The adjuster manages the claim lifecycle, including supplements, Additional Living Expense (ALE) claims, contents, and personal property losses, and works with customers, contractors, and other partners to handle claims accurately and efficiently. Clear and timely customer communication is essential throughout the claims process. This role serves customers throughout the greater Austin, Texas area. The candidate is expected to live within 20 miles of Austin and manage claims from start to finish, including inspections, estimates, supplement reviews, contents claims, and assistance with additional living expense coverage. The ideal candidate is organized, customer-focused, and comfortable managing multiple claims in a fast-paced environment. Field and desk experience is preferred. Candidates should have experience using Xactimate and an active adjuster license, or eligibility to obtain a reciprocal license where required. This position has no supervisory duties.
Requirements
- Live within 20 miles of Austin, Texas.
- Have experience using Xactimate.
- Hold an active adjuster license or be eligible to obtain a reciprocal license where required.
- Demonstrate analytical thinking, customer satisfaction skills, negotiation, organization, and property claims knowledge.
Nice To Haves
- Experience working both in the field and from a desk.
Responsibilities
- Investigate and evaluate homeowners property claims from start to finish.
- Confirm facts of loss, determine coverage, assess damages, and negotiate settlements within assigned authority.
- Manage the claim lifecycle, including supplements, Additional Living Expense claims, contents, and personal property losses.
- Conduct inspections, prepare estimates, review supplements, handle contents claims, and assist customers with additional living expense coverage.
- Communicate clearly and promptly with customers, keeping them informed and supported throughout the claims process.
- Understand the content of all policy types written by the company.
- Create or audit estimates of damages on complex first-party homeowner losses using strong estimating fundamentals.
- Build relationships with internal and external customers across multiple lines.
- Evaluate settlement alternatives for regulatory compliance and fair claims practices, and decide on the best option.
- Negotiate settlements, make settlement payments, and document all activities in complex files across multiple lines.
Benefits
- May be eligible for a $1,000 licensing sign-on bonus with applicable active licenses, which may include a Home Resident Property & Casualty License, Designated Home State Florida or Texas License, and/or applicable Appraiser License.
- Total compensation may include additional components, such as incentive pay, commission, or bonus, if applicable.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
