Property Claims Adjuster II

The Hartford • San Antonio, TX

2d • $59,520 - $89,280 • Hybrid

About The Position

The Property Claims Adjuster II investigates, reserves, assigns, and settles first-party property losses while delivering superior customer service. The role operates in a full-file model and selects appropriate estimating resources to adjudicate claims, ensuring that vendors meet quality standards. The position may be performed remotely or in a hybrid arrangement. Employees living near a listed office are expected to work onsite three days per week, Tuesday through Thursday; remote employees may be asked to come into an office as business needs arise.

The successful candidate manages claim files to established quality standards, assesses exposures, sets timely reserves, negotiates effectively, and makes independent decisions to move claims forward. They manage deadlines and vendors, identify recovery opportunities and fraud indicators, and develop technical and jurisdictional expertise. The role also requires clear communication, sound judgment, strong customer service, and effective collaboration with internal and external partners.

The position starts January 25, 2027. The schedule is core business hours, Monday through Friday, 8:00 a.m. to 4:30 p.m. local time, although training hours may be adjusted slightly. Paid licensing preparation is scheduled for January 25 through February 5, 2027, and an adjuster license must be obtained before training begins February 8. The employee must complete multi-week new-hire training scheduled through April 23, 2027; time off during training is not accommodated. Training is likely to include one week of travel to Texas during the week of March 22, 2027.

Requirements

• College degree or equivalent property claims handling experience is strongly preferred.
• Evidence of career growth.
• Ability to handle complex and difficult negotiations with urgency.
• Ability to manage competing priorities while maintaining quality and service.
• Superior desk management skills.
• Critical thinking skills, including investigation, decision-making, and conflict resolution.
• Ability to communicate clearly and succinctly, both verbally and in writing.
• Ability to produce clear, grammatically accurate correspondence.
• Ability to contribute to an inclusive culture of continuous learning, teamwork, collaboration, transparency, and accountability.
• Strong desire to help internal and external customers.
• Ability to adapt to change and work with industry-changing technology and trends.
• Ability to create loyal customers through a differentiated service experience.
• Ability to listen attentively and show empathy during difficult customer situations.
• Must obtain an adjuster license before training begins on February 8, 2027.
• Must be available for multi-week training from January 25 through April 23, 2027; time off during training is not accommodated.

Nice To Haves

• Relevant extracurricular or volunteer experience.
• Experience in the construction industry.
• Experience using AI tools such as Copilot or ChatGPT for research, problem-solving, data analysis, or written communications.

Responsibilities

• Investigate, reserve, assign, and settle first-party property losses.
• Select appropriate estimating resources to adjudicate claims and ensure vendors meet quality standards.
• Manage claim files consistently with claim quality standards and goals.
• Negotiate skillfully with internal and external groups, including in challenging situations.
• Make independent business decisions to move claims forward.
• Provide high-quality customer service and meet or exceed customer expectations.
• Assess the exposure of assigned claims and set appropriate, timely file reserves.
• Organize and communicate effectively to resolve assignments, meet claim deadlines, and manage vendors.
• Develop technical and jurisdictional expertise, including knowledge of independent adjusters, contractors, and vendors.
• Identify and manage subrogation, salvage, and other recovery opportunities.
• Identify fraud indicators and initiate investigations.
• Demonstrate professionalism and establish credibility with customers and other contacts.
• Apply line-of-business competencies and critical thinking to gather information, analyze claims, and make sound decisions.
• Build constructive relationships and contribute to an inclusive, collaborative team environment.
• Complete the required new-hire training and obtain an adjuster license before training begins.

Benefits

• The compensation package may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.
• Paid licensing preparation time from January 25 through February 5, 2027.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed