Property Claims Adjuster II

The Hartford • Scottsdale, AZ

1d

About The Position

The Property Claims Adjuster II investigates, reserves, assigns, and settles first-party property losses while providing superior customer service. The role uses a full-file model, selecting appropriate estimating resources to adjudicate claims and ensuring vendors meet quality standards. It may be performed remotely or in a hybrid arrangement. Employees living near specified office locations are expected to work in the office three days a week, Tuesday through Thursday; remote employees may need to come to an office as business needs arise.

The position follows core business hours Monday through Friday, 8:00 a.m. to 4:30 p.m. local time, though training hours may be adjusted. The successful candidate must complete a multi-week new-hire training course from January 25 through April 23, 2027, with no time off accommodated during training. Training will likely include one week of travel to Texas during the week of March 22, 2027. Licensing preparation is paid from January 25 through February 5, 2027, and an adjuster license must be obtained before training begins on February 8, 2027. The start date is January 25, 2027.

Requirements

• College degree or equivalent property claims handling experience is strongly preferred.
• Adjuster license must be obtained before training begins on February 8, 2027.
• Ability to handle complex and difficult negotiations with urgency.
• Ability to manage competing priorities while maintaining quality and service.
• Superior desk management skills.
• Critical thinking skills, including investigation, decision-making, and conflict resolution.
• Ability to communicate clearly and succinctly, both verbally and in writing.
• Ability to produce clear, grammatically accurate correspondence.
• Ability to contribute to an inclusive culture of continuous learning, teamwork, collaboration, transparency, and accountability.
• Strong customer-service orientation, including attentive listening and empathy during difficult situations.
• Ability to embrace change and adapt to evolving technology and industry trends.
• Ability to create and maintain customer loyalty through a differentiated service experience.
• Must be available for multi-week training from January 25 through April 23, 2027; time off during training is not accommodated.
• Must follow the stated Monday-through-Friday core business schedule, with possible slight adjustments during training.
• Must travel to Texas for a likely one-week in-person training session during the week of March 22, 2027.

Nice To Haves

• Relevant extracurricular or volunteer experience is desired.
• Experience in the construction industry is preferred but not required.
• Experience using AI tools such as Copilot or ChatGPT for research, problem solving, data analysis, or written communications.

Responsibilities

• Manage claim files in accordance with claim quality standards and goals.
• Investigate, assess exposure, reserve, assign, and settle first-party property claims.
• Select appropriate estimating resources and ensure vendors meet quality standards.
• Negotiate effectively with internal and external groups, including in challenging situations.
• Make independent business decisions to move claims forward.
• Provide high-quality customer service and meet internal and external customer expectations.
• Organize and communicate effectively to resolve assignments, meet claim deadlines, and manage vendors.
• Develop technical and jurisdictional expertise, including knowledge of independent adjusters, contractors, and vendors.
• Set appropriate and timely file reserves.
• Identify and manage subrogation, salvage, and other recovery opportunities.
• Identify fraud indicators and initiate investigations.
• Communicate clearly and professionally with customers and other parties, enhancing the company’s reputation.
• Apply line-of-business competencies and critical thinking to gather information, analyze claims, and make sound decisions.
• Support an inclusive team environment and build constructive relationships inside and outside the organization.
• Act with courtesy, honesty, integrity, respect, and adherence to business ethics.
• Complete the required new-hire training and obtain an adjuster license before training begins.

Benefits

• Short-term or annual bonuses may be offered.
• Long-term incentives may be offered.
• On-the-spot recognition may be offered.
• Licensing preparation time is fully paid from January 25 through February 5, 2027.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed