Program Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• A two-year degree or certificate in a human services field, or equivalent.
• Demonstrated management and training experience.
• Five years of direct support experience in community human services.
• Ability to satisfactorily complete requisite background checks.
• Strong leadership skills within program support.
• Demonstrated excellence in providing direct support to consumers.
• General knowledge and use of Microsoft Office Suite applications, including Outlook and Word.

Responsibilities

• Work with Site Supervisors to schedule and arrange transportation for consumers served.
• Complete and submit attendance in accordance with agency policies, procedures, and timeframes.
• Ensure program operations comply with licensing regulations, prepare necessary documentation, and attend licensing visits.
• Understand and implement current state licensing rules and regulations, agency policies and practices, and protections of consumers’ rights.
• Work with the Director of Adult Services to operate programs within budget as needed.
• Communicate and collaborate with administrative office and HR personnel as necessary.
• Educate community members about people with developmental disabilities, including their rights and responsibilities, and dispel myths.
• Support consumers in inviting community members to learn about the agency and the people receiving services.
• Recruit and mentor community volunteers and intern students.
• Collaborate and network with other service agencies in the community.
• Communicate with and maintain relationships with community vendors, landlords, neighbors, and related entities.
• Assist in developing promotional materials and media contacts, including websites, newsletters, newspaper articles, brochures, and videos.
• Coordinate activities that promote community inclusion for consumers served.
• Enhance staff relations through effective communication, encouragement of growth and self-development, teamwork, conflict resolution, and support for DSPs.
• Coordinate personnel management, including hiring DSPs, conducting performance reviews, facilitating meetings, delegating tasks and responsibilities, resolving conflicts, and implementing grievance and formal procedures.
• Initiate personal development and coordinate DSP training and in-services, including orienting new DSPs, arranging training attendance, maintaining training records, and supporting ongoing staff development.
• Ensure DSPs are scheduled and paid and receive requested time off based on program needs.
• Attend and/or facilitate meetings with the Supervisor, management and clinical team members, and DSPs.