Program Manager

Valence•Wichita, KS

12d

About The Position

The Program Manager manages customer accounts and programs to ensure defined expectations are achieved through ongoing coordination with internal departments and customers. The role also develops and implements high-level program initiatives to help customers receive conforming parts on time for each defined program. The position requires access to EAR- or ITAR-controlled technologies. Applicants must be eligible for employment under U.S. export control laws and meet the stated U.S. citizenship requirement.

Requirements

High school graduate or GED is required.
At least 5 years of experience in manufacturing or aerospace in a customer-supporting role.
Must be eligible for employment under U.S. export control laws and meet the stated U.S. citizenship requirement.

Nice To Haves

Bachelor’s degree in Business Management or a related field.

Responsibilities

Manage a defined list of customer accounts, which may change based on company performance and growth.
Coordinate with operations and shipping department leaders on company truck-route schedules, pickup locations, and drop-off locations.
Create daily reports of customer orders in-house, compare scheduled completion dates with current order status, and support on-time completion.
Take action to resolve issues that place orders on hold or cause them to exceed defined process lead times; escalate unresolved issues to department or site leadership when needed.
Ensure adequate communication among quality, operations, finance, and customer service to support customer expectations.
Review order completion dates and coordinate them with truck routes and pickup dates to prevent delays.
Work with receiving, planning, scheduling, and contract review personnel to review incoming orders for defined customers and programs, determine whether order splits are needed to meet due dates, and communicate with customers for approval.
Communicate with customers to identify orders requiring pre-planning before delivery, including critical and high-priority expedited orders.
Retrieve required engineering materials, such as blueprints, CATIA models, specifications, and part-mark aids, before order deliveries and distribute them to appropriate personnel for processing plans.
Mark orders requiring expedited completion as expedited in the company MRP system and include the expedite fee in the order notes.
Oversee updates to MRP customer contact listings for auto-generated order acknowledgments and order-completion notification emails.
Perform other related duties as assigned.