Program Manager

Cubic Corporation•Concord, CA

13d•$127,000 - $167,000

About The Position

The Services Program Manager leads assigned programs to deliver contractual, financial, customer, operational, and technical outcomes on time, within budget, and to required quality standards. The role is accountable for program financial performance, stakeholder engagement, risk and issue management, and customer satisfaction, with a strong emphasis on identifying and converting additional scope within existing accounts. The position works under limited supervision and exercises substantial decision-making authority in a heavily matrixed organization, coordinating cross-functional and offshore teams while working effectively through ambiguity. The role may also lead and manage a service delivery team and is responsible for that team's performance and outputs. The person must be based in, or able to regularly work from, the San Francisco Bay Area. The manager owns day-to-day program management for one or more Operations & Maintenance systems across the sustainment lifecycle. They oversee integrated hardware and software program delivery, including requirements, risks, issues, schedules, communications, documentation, validation, verification, delivery, and closeout. The role includes customer-facing account stewardship, financial and contractual management, and leading the full change-order lifecycle. Domestic and international travel may be required as needed to meet customer requirements.

Requirements

Bachelor’s degree in software engineering, systems engineering, computer science, or a related technical or engineering discipline, or equivalent relevant experience.
At least 5 years of progressive experience leading complex customer-facing programs, operations, engineering, contracts, systems integration, or related program environments.
Working knowledge of program financials, including budgets, forecasts, invoicing or billing, and cost and schedule performance.
Proven ability to lead and coordinate cross-functional and offshore teams and deliver results in a heavily matrixed organization.
Solid grounding in program management fundamentals, including schedule, risk and issue, requirements, and communications management.
Organizational discipline to manage multiple concurrent change orders and priorities.
Ability to operate effectively in ambiguous situations, move quickly, and remain composed and solution-focused under pressure.
Must be based in, or able to regularly work from, the San Francisco Bay Area.
Self-motivated, accountable, highly organized, and able to manage complex priorities with limited direction.
Strong business and financial acumen, including the ability to balance customer requirements, contractual obligations, schedule and cost performance, operational priorities, budgets, costs, and the financial impact of change orders.
Effective relationship-building and communication skills, including identifying and growing business within existing accounts, negotiation, judgment, and follow-through.
Adaptability and diplomacy, with the ability to lead through influence across offshore and cross-functional teams without direct reporting authority.
Willingness and ability to travel domestically and internationally as needed.

Nice To Haves

Experience with requirements management tools such as DOORS or similar systems.
Experience with program management tools such as JIRA, ServiceNOW, P6, or similar systems.
Understanding of ISO 9001.
ITIL certification.
Project, program, or management certification, or equivalent knowledge.
Experience growing existing accounts or working in customer success or technical account management.

Responsibilities

Lead program execution to meet agreed schedule, cost, quality, and contractual commitments, including avoiding liquidated damages where applicable.
Establish program goals, scope, milestones, deliverables, resource plans, risk mitigation strategies, and issue-resolution actions; monitor performance and drive corrective actions.
Own day-to-day program management for one or more Operations & Maintenance systems and ensure service levels, schedule, cost, and quality commitments are met throughout sustainment.
Ensure programs comply with contract requirements, company policies and procedures, and department instructions.
Direct and coordinate cross-functional and offshore teams, subcontractors, and partners without direct reporting authority.
Serve as the primary customer-facing point of contact, building trusted relationships, supporting account retention and customer satisfaction, and surfacing opportunities to expand work.
Identify, shape, and pursue additional business within existing accounts in partnership with sales and account leadership; convert customer needs into change orders or scope expansions and track growth pipeline and bookings.
Plan and manage resources so program activities are appropriately staffed, aligned to schedules, completed on time and within budget, and consistent with customer expectations.
Track budgets, invoicing, cost-to-complete, and cost and schedule performance; maintain program financial health and escalate variances early.
Lead the change-order lifecycle, including scoping, estimates, proposal development, negotiation, execution, and closeout, in coordination with engineering, finance, and contracts.
Apply knowledge of contract terms and conditions; identify entitlements, deviations, or recoverable impacts; and coordinate change documentation, claims, equitable adjustments, and recovery actions with leadership, contracts, and legal counsel.
Review program and service performance metrics and trends to identify risks, opportunities, and process or system improvements, and drive actions to improve outcomes.
Manage requirements, risks, issues, schedule, communications, documentation, validation, verification, delivery, and closeout for integrated hardware and software programs, ensuring alignment with contract requirements, CDRLs, verification methods, and acceptance criteria.
Comply with company values, policies, procedures, code of conduct, quality, security, safety, environmental, and HR requirements.
Perform other duties assigned by the manager as reasonably required.
Travel domestically and internationally as needed to meet customer requirements.