Program Manager

Fooda•Los Angeles, CA

12d•Onsite

About The Position

Fooda is hiring a Program Manager to own the operational performance of a portfolio of locations. The role serves as the primary day-to-day contact for clients, coordinating communication and execution while maintaining high satisfaction. The Program Manager prepares and coordinates Quarterly Business Reviews with internal and external stakeholders, analyzes operational and usage metrics, identifies risks and growth opportunities, and presents strategic recommendations. The position also supports portfolio expansion, collaborates across Sales, Restaurant Partnerships, and Market Operations, and oversees hiring, training, and day-to-day performance of dedicated onsite staff where needed. The Program Manager develops scalable processes and manages account-level financial health, including receivables and payables. This position is onsite daily, Monday through Friday, from 9:00 a.m. to 5:00 p.m., for 40 hours per week, and requires availability for breakfast, lunch, and dinner. Proof of citizenship or a green card is required upon starting, and a background check is required. Transportation across campus would be useful.

Requirements

4–6 years of experience in account management, operations, or multi-location client support, ideally in a service, hospitality, or technology-enabled environment.
Experience hiring, training, and managing staff.
Strong relationship-building, communication, organization, and detail-management skills.
Ability to manage multiple locations, priorities, and timelines.
Ability to analyze usage reports, KPIs, and dashboards and use data to guide operational decisions and account strategy.
Ability to coordinate stakeholders, contribute to executive-facing meetings, and guide teams through change.
Ability to collaborate across functions and influence through teamwork.
Comfort with Excel and internal tools.
Availability to work onsite daily, Monday through Friday, 9:00 a.m. to 5:00 p.m., for 40 hours per week, and availability for breakfast, lunch, and dinner.
Proof of citizenship or a green card upon starting.
Successful background check.

Nice To Haves

Experience in a service, hospitality, or technology-enabled environment.
Transportation across campus.

Responsibilities

Own the operational performance of a portfolio of locations.
Serve as the primary day-to-day client contact, providing proactive communication, timely execution, and high satisfaction.
Coordinate and prepare Quarterly Business Reviews with internal and external stakeholders.
Analyze and track operational and usage metrics to identify trends, risks, and growth opportunities; use data to inform decisions and present strategic recommendations.
Identify, support, and coordinate upsell and expansion opportunities within client portfolios.
Collaborate with Sales, Restaurant Partnerships, and Market Operations to meet and exceed client expectations.
Hire, train, and oversee dedicated onsite support staff at portfolio locations, ensuring consistent performance and alignment with Fooda standards.
Develop and improve processes that scale while supporting operational success.
Monitor account-level financial health, including receivables and payables, and resolve issues promptly.