Program Manager

J Arthur Trudeau Memorial Center•Warwick, RI

12d•$65,000 - $75,000

About The Position

The Program Manager guides and supervises Direct Support Professionals (DSPs) across multiple residential programs and day-program environments. The role ensures agency policies and procedures are implemented correctly and supports consumers in living valued, high-quality lives. The Program Manager reports directly to the Director of Adult Services. The position oversees program operations and compliance, builds community relationships and inclusion, and coordinates personnel management and staff development. The listed salary range is $65,000 to $75,000.

Requirements

High school diploma or equivalent.
A two-year degree or certificate in a human services field, or equivalent.
Demonstrated management and training experience.
Five years of direct support experience in community human services.
Ability to satisfactorily complete requisite background checks.
Strong leadership skills within program support.
Demonstrated excellence in providing direct support to consumers.
General knowledge and use of Microsoft Office Suite applications, including Outlook and Word.

Responsibilities

Work with Site Supervisors to schedule and arrange transportation for consumers served.
Complete and submit attendance in accordance with agency policies, procedures, and timeframes.
Ensure program operations comply with licensing regulations, prepare necessary documentation, and attend licensing visits.
Understand and implement current state licensing rules and regulations, agency policies and practices, and protections of consumers’ rights.
Work with the Director of Adult Services to operate programs within budget as needed.
Communicate and collaborate with administrative office and HR personnel as necessary.
Educate community members about people with developmental disabilities, including their rights and responsibilities, and dispel myths.
Support consumers in inviting community members to learn about the agency and the people receiving services.
Recruit and mentor community volunteers and intern students.
Collaborate and network with other service agencies in the community.
Communicate with and maintain relationships with community vendors, landlords, neighbors, and related entities.
Assist in developing promotional materials and media contacts, including websites, newsletters, newspaper articles, brochures, and videos.
Coordinate activities that promote community inclusion for consumers served.
Enhance staff relations through effective communication, encouragement of growth and self-development, teamwork, conflict resolution, and support for DSPs.
Coordinate personnel management, including hiring DSPs, conducting performance reviews, facilitating meetings, delegating tasks and responsibilities, resolving conflicts, and implementing grievance and formal procedures.
Initiate personal development and coordinate DSP training and in-services, including orienting new DSPs, arranging training attendance, maintaining training records, and supporting ongoing staff development.
Ensure DSPs are scheduled and paid and receive requested time off based on program needs.
Attend and/or facilitate meetings with the Supervisor, management and clinical team members, and DSPs.