Senior Care Manager (Coordinated Services Team Program Coordinator)

Waukesha County•Waukesha, WI

9d•Onsite

About The Position

The Senior Care Manager (Coordinated Services Team (CST) Care Coordinator) provides voluntary, family-centered, strengths-based case management, crisis response, service coordination, and program-development services for children and youth with complex behavioral health needs and their families, consistent with Wisconsin Statute § 46.56. The position works under the day-to-day supervision of the Integrated Ongoing Services Coordinator and Supervisor and promotes collaboration across systems of care while following CST wraparound core values. Services are provided in office, client-home, and community settings. Nonstandard work hours may be needed to accommodate the schedules of youth, parents, and caregivers. The role also supports program operations, compliance, data reporting, community partnerships, training, and continuous improvement.

Requirements

Bachelor’s degree from a recognized college or university in sociology, social work, psychology, nursing, criminal justice, or a closely related field.
Two years of responsible work experience in social work, counseling, nursing, criminal justice, or a closely related field.
A master’s degree in social work, nursing, psychology, criminal justice, or a closely related field may substitute for one year of work experience.
Social work certification may substitute for one year of work experience.
Valid driver’s license.
Knowledge of the human services system and local/community resources.
Strong written and verbal communication skills, including timely and accurate documentation and reporting.
Ability to facilitate groups and build productive relationships with youth, families, providers, agencies, and diverse stakeholders.
Ability to work effectively in a collaborative, multidisciplinary, family-centered system of care.

Responsibilities

Manage CST referrals, intake activities, screening, follow-up, and assigned caseloads.
Meet with youth and families to identify strengths, needs, service gaps, and appropriate supports.
Complete CANS assessments and develop, implement, monitor, and revise individualized Plans of Care within required timeframes.
Maintain regular contact with youth, families, caregivers, providers, and team members to monitor progress and adjust services.
Complete accurate and timely CST, assessment, demographic, progress, follow-up, and administrative documentation in the electronic health record.
Build, convene, and facilitate coordinated service teams involving youth, families, natural supports, providers, schools, law enforcement, acute care providers, County departments, and community partners.
Schedule and lead team meetings and clarify team-member roles, timelines, expected outcomes, and community supports.
Use wraparound, family-centered, consumer-involved, and strengths-based practices in assessment, planning, and service decisions.
Develop individualized safety plans for potential crises at home, school, and in the community, and create strengths-based crisis response plans using community resources.
Provide crisis intervention, follow-up, coordination of crisis resolution, appropriate referrals, and responses to emergency events as needed.
Maintain enrollment and screening data and complete accurate and timely local and state reports.
Monitor targeted case-management and in-home-services documentation and billing.
Support CST program implementation, monitoring, evaluation, reporting, and continuous improvement; follow applicable state laws, County policies, procedures, and CST core values.
Complete the annual CST program survey and participate in scheduled or as-needed site visits.
Participate in and support the CST Coordinating Committee.
Help develop and maintain CST policies, procedures, interagency agreements, and collaborative funding or resource-development efforts.
Review Plans of Care and crisis response plans for alignment with the CST approach.
Provide outreach, public education, orientation, workshops, training, and ongoing support related to CST.
Support families, care coordinators, providers, and team members; assist providers with strengthening programs, expanding resources, and developing services that support CST goals.
Collaborate with families, schools, law enforcement, County departments, internal partners, acute care providers, and community resources.
Share relevant information promptly and participate in clinical supervision, case reviews, staffings, and case-planning meetings.
Perform other related duties as assigned.

Benefits

Health, dental, and vision insurance
Life insurance
Paid time off, including vacation, 10 holidays, 3 floating holidays, and accrued sick time that rolls over each year
Pension plan with employer match and lifetime retirement payment
Optional tax-advantaged 457 retirement savings plan
Performance-based merit increases and non-base performance awards
Employee wellness program
On-site health and wellness clinic
Professional development opportunities
On-site fitness center
Free parking