Sr Technical Program Manager - Adoption and Enablement

Axon•Los Angeles, AZ

2d•Remote

About The Position

Axon is seeking a highly motivated and experienced Program Manager, Adoption & Enablement, to drive internal enablement and customer adoption throughout the Fusus lifecycle, with particular focus on training delivery, curriculum development, quality assurance, and post-deployment sustainment support. The role combines program ownership with hands-on instructor-led training, enabling internal Axon teams and external law enforcement customers to adopt Fusus workflows successfully. The role requires teaching both platform functionality and the technical concepts underlying effective deployments, and translating real-world operational use cases into scalable enablement experiences. The successful candidate will be a cross-functional partner with an operational understanding of Axon Fusus, strong facilitation skills, and the ability to deliver training independently. This role supports the transition from deployment to sustainment while helping maximize product utilization, operational readiness, and long-term customer outcomes. The position is remote, with location options in Scottsdale, Arizona; Los Angeles, California; or San Diego, California, and approximately 50% travel. It reports to the Sr. Director, RTO SaaS Delivery.

Requirements

Proven experience delivering instructor-led training to professional audiences of more than 50 participants.
Experience developing and executing structured training or enablement programs.
Strong facilitation skills and ability to engage technical and operational audiences.
Demonstrated ability to teach functional workflows and applied technical concepts with credibility.
Ability to operate independently in front of customers and internal stakeholders.
Proven ability to improve programs and processes using feedback, performance data, and evolving product or business needs.
High-level working knowledge of IP networking fundamentals.
High-level working knowledge of RTSP and video streaming concepts.
High-level working knowledge of DVR/NVR systems and camera infrastructure.
High-level working knowledge of network connectivity, ports, firewalls, and bandwidth considerations.

Nice To Haves

Background in law enforcement, public safety, emergency management, or similar operational environments.
Experience training or supporting public-sector customers.
Experience working with video management systems, real-time operations centers, or situational awareness platforms.
Hands-on experience supporting technical deployments or integrations in enterprise environments.

Responsibilities

Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences.
Serve as a trusted authority on Axon Fusus functionality and operational best practices across deployment and sustainment.
Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases.
Track adoption and readiness outcomes, identify gaps, and implement continuous improvements.
Partner with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to improve training quality and enablement effectiveness.
Provide structured feedback from training sessions and customer engagements to inform product usability improvements and adoption strategy.
Design, maintain, and continuously improve role-specific curricula for internal stakeholders and customers supporting the Fusus deployment and sustainment lifecycle.
Standardize learning objectives and delivery approaches to ensure consistent, repeatable training experiences.
Train deployment teams and internal cross-functional stakeholders on Fusus functionality, integrations, and deployment considerations.
Enable internal teams to support customer discussions about implementation, integration, and troubleshooting confidently.
Deliver instructor-led training to internal teams and external law enforcement customers.
Facilitate foundational, intermediate, and advanced workflow training with operational and technical context.
Lead scenario-based sessions based on real-world operational use cases.
Independently deliver routine training without relying on senior program managers.
Develop scalable training programs, including recurring webinars, virtual or in-person seminars, and feature update briefings.
Serve as a post-deployment enablement resource supporting customer sustainment and ongoing adoption.
Act as an escalation point for post-deployment issues, helping reduce the support burden on Project Leaders and deployment teams.
Support deployment validation and readiness assessments through checklists, criteria, and quality assurance processes.
Identify recurring issues and translate findings into improvements to training, enablement guidance, and curricula.