Sr Technical Program Manager - Adoption and Enablement

Axon•San Diego, CA

2d•$131,250 - $210,000•Remote

About The Position

Axon is seeking an experienced Program Manager, Adoption & Enablement to lead internal enablement and customer adoption throughout the Fusus lifecycle, with emphasis on training delivery, curriculum development, quality assurance, and post-deployment sustainment. The role combines program ownership with hands-on instructor-led training for Axon teams and law enforcement customers. It requires teaching platform functionality and underlying technical concepts, while translating operational use cases into scalable enablement experiences. The position partners across functions and supports customers moving from deployment into sustainment, with the aim of increasing product utilization, operational readiness, and long-term outcomes. It owns adoption programs, develops curricula and training plans, delivers training, tracks readiness and adoption, supports post-deployment issues, and contributes customer and instructor feedback to product and enablement improvements. The role is remote from Scottsdale, Arizona; Los Angeles, California; or San Diego, California, and involves approximately 50% travel. It reports to the Sr. Director, RTO SaaS Delivery.

Requirements

Proven experience delivering instructor-led training to professional audiences of more than 50 participants.
Experience developing and executing structured training or enablement programs.
Strong facilitation skills and ability to engage technical and operational audiences.
Ability to teach functional workflows and applied technical concepts credibly.
Ability to operate independently in front of customers and internal stakeholders.
Proven ability to improve programs and processes using feedback, performance data, and evolving product or business needs.

Nice To Haves

Background in law enforcement, public safety, emergency management, or a similar operational environment.
Experience training or supporting public-sector customers.
Experience with video management systems, real-time operations centers, or situational awareness platforms.
Hands-on experience supporting technical deployments or integrations in enterprise environments.
High-level working knowledge of IP networking fundamentals.
High-level working knowledge of RTSP and video streaming concepts.
High-level working knowledge of DVR/NVR systems and camera infrastructure.
High-level working knowledge of network connectivity, ports, firewalls, and bandwidth considerations.

Responsibilities

Own and execute adoption and enablement programs for the Axon Fusus platform for internal and external audiences.
Serve as an authority on Axon Fusus functionality and operational best practices across deployment and sustainment.
Develop training plans aligned with implementation timelines, onboarding needs, and product releases.
Track adoption and readiness outcomes, identify gaps, and implement continuous improvements.
Partner with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to improve training and enablement effectiveness.
Provide structured feedback from training and customer engagements to inform product usability improvements and adoption strategy.
Design, maintain, and improve role-specific curricula for internal stakeholders and customers across the Fusus deployment and sustainment lifecycle.
Standardize learning objectives and delivery approaches for consistent, repeatable training.
Train deployment teams and internal stakeholders on Fusus functionality, integrations, and deployment considerations.
Enable internal teams to support customer implementation, integration, and troubleshooting discussions.
Deliver instructor-led training to internal teams and external law enforcement customers.
Facilitate foundational, intermediate, and advanced workflow training with operational and technical context.
Lead scenario-based sessions based on real-world operational use cases.
Independently deliver routine training without relying on senior program managers.
Develop scalable training, including recurring webinars, virtual or in-person seminars, and feature update briefings.
Support customer sustainment and ongoing adoption as a post-deployment enablement resource.
Act as an escalation point for post-deployment issues to help reduce the support burden on Project Leaders and deployment teams.
Support deployment validation and readiness assessments through checklists, criteria, and quality assurance processes.
Identify recurring issues and use findings to improve training, enablement guidance, and curricula.