Program Manager Jobs

About The Position

Requirements

• Bachelor's degree in business, finance, healthcare administration, health information management, or similar.
• A minimum of 8-10 years of relevant experience.
• Demonstrated experience working in a patient accounting system.
• Coordinating diverse stakeholders.
• Improving Revenue Cycle operations.
• Utilizing pattern analytics and industry best practices to enhance systems and operations.
• Strong professional written and verbal communication skills.
• Proficiencies in Microsoft Office tools (e.g., Word, Excel, etc.).
• Ability to meet deadlines and multitask.

Nice To Haves

• Experience managing admitting and patient access operations in an acute care setting, specifically an inpatient hospital.
• A relevant certification (e.g., CHAM, CRCR).
• Significant Revenue Cycle experience (i.e., 5+ years in addition to the minimum) might be accepted in lieu of certain college education requirements.

Responsibilities

• Monitors and analyzes Patient Access processes and KPI performance, and works with the facilities for continued improvement using action plans, training, and site visits as necessary.
• Functions as a subject matter expert for patient access systems and technology, leads and participates in new technology implementation projects.
• Leads testing and implementations efforts for new system features in an operational capacity, both virtual and onsite, ensuring seamless integration with existing workflows.
• Develops and implements quality assurance measures to improve service levels, minimize errors, and ensure consistency across patient access teams.
• Assists in development of policies and procedures.
• Documents and designs all operational needs with patient access systems using UHS policy and regulatory requirements.
• Provide guidance, coaching, and mentorship to junior team members.
• Performs all other duties as assigned/required.

Benefits

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off