Program Manager, Customer Engagement

Harvey • New York, NY

2d • $136,000 - $187,000

About The Position

Harvey is seeking a resourceful, detail-oriented, execution-focused Program Manager to lead a broad portfolio of Customer Engagement initiatives across events, executive engagement, loyalty programs, and strategic projects. The role partners with Marketing, Sales, Customer Success, and external stakeholders to take initiatives from concept through planning, execution, and delivery.

The position is suited to an exceptional project manager and customer marketing generalist who can bring structure to ambiguity, navigate complex stakeholder relationships, and take ownership of outcomes while managing multiple priorities. The Program Manager will lead customer-facing programs and experiences, support strategic research and thought leadership initiatives, and build scalable processes as the function grows.

Requirements

• 5–8+ years of experience in customer marketing, program management, experiential marketing, strategic operations, or a related role.
• Exceptional project management and organizational skills, including the ability to independently own and deliver complex, multi-stakeholder initiatives from inception through completion.
• Strong cross-functional leadership and stakeholder management skills, including the ability to influence without direct authority and work effectively with senior internal and external stakeholders.
• High ownership, sound judgment, and a bias toward action; ability to anticipate challenges, solve problems proactively, and drive projects forward with minimal oversight.
• Familiarity with project management platforms such as Notion, Asana, Airtable, or similar tools.

Nice To Haves

• Experience at a high-growth SaaS or technology company.

Responsibilities

• Own end-to-end delivery of multiple concurrent initiatives, translating strategic objectives into project plans with milestones, owners, timelines, dependencies, and deliverables.
• Drive alignment and accountability across cross-functional stakeholders; manage competing priorities, identify risks, resolve blockers, and ensure follow-through.
• Lead project tracking and documentation across the broader team, creating operational frameworks for initiatives without existing playbooks.
• Plan and execute customer-facing programs, including community events, roundtables, activations, and strategic partnerships.
• Help develop, launch, and operationalize customer loyalty, recognition, gifting, and engagement initiatives.
• Manage program logistics, budgets, vendors, external partners, and production.
• Drive research and thought leadership initiatives by coordinating internal teams, external partners, timelines, and deliverables.
• Own internal customer engagement initiatives, including customer participation in advocacy activities.
• Establish scalable project management processes, trackers, workflows, and reporting to improve visibility, accountability, and operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed