Community Engagement Program Manager

HEALTH FEDERATION OF PHILADELPHIA•Philadelphia, PA

1d•$90,141 - $90,141•Onsite

About The Position

The Community Engagement Program Manager provides programmatic and operational leadership for SUPHR’s Community Engagement and Street Team services. The role oversees community education, overdose prevention, harm reduction supply distribution, street outreach, and connections to services. It prioritizes equitable access for Black and Brown communities, neighborhoods with high overdose burden, and other areas identified through data and community input. Reporting to the Deputy Division Director, the manager supervises staff and team leads, plans and evaluates services, develops community partnerships, and ensures safe, consistent, and accountable operations. The manager works closely with Harm Reduction, Environmental Services, Communications, Epidemiology and Evaluation staff, and City and community partners. Work takes place in office and community settings throughout Philadelphia, including outdoor outreach. The position includes regular field visits, travel between service locations, and participation in outreach setup and activities. Typical hours are Monday through Friday, 8:30 a.m. to 5:00 p.m.; occasional evening or weekend events may be scheduled based on program needs and employer policies. Local travel to multiple sites and community meetings occurs a few times a month. The role requires the ability to transport materials, equipment, or supplies weighing up to 50 pounds. Essential functions may be performed with reasonable accommodation.

Requirements

Knowledge of harm reduction principles, substance use and related terminology, overdose prevention, naloxone education, and barriers experienced by people who use drugs and people experiencing homelessness.
Ability to apply trauma-informed, person-centered, and culturally responsive approaches and provide services without judgment.
Ability to manage staff performance, resolve conflict, delegate work, and apply organizational policies.
Strong planning and organizational skills, including management of schedules, outreach logistics, supplies, competing priorities, and reporting deadlines.
Effective written and verbal communication, public speaking, training, and relationship-building skills with diverse communities and organizational partners.
Ability to interpret program data, maintain accurate records, prepare clear reports, and use standard office software and approved data systems such as REDCap.
Ability to recognize safety concerns, respond appropriately to challenging situations, protect confidential information, and maintain professional boundaries.
Ability to transport materials, equipment, or supplies weighing up to 50 pounds.

Nice To Haves

Bachelor’s or master’s degree in business administration, public health, healthcare administration, or a related field preferred.

Responsibilities

Supervise Community Engagement and Street Team staff and leads; establish roles, assignments, performance expectations, and procedures for reporting concerns.
Conduct individual supervision, team meetings, field observations, and timely performance evaluations; coach staff, document follow-up, and address performance or conduct concerns with the Deputy Division Director.
Oversee daily schedules, attendance, leave requests, timekeeping, and coverage within delegated authority and employer policies; communicate changes and maintain service continuity.
Participate in recruitment, interviewing, onboarding, and staff development; assess training needs and track required training and demonstrated competency.
Promote respectful communication, teamwork, professional boundaries, and confidentiality; address conflict and support staff following stressful field encounters.
Develop work plans with goals, timelines, staff assignments, and measures of progress.
Use overdose data, service gaps, community feedback, and field observations to identify priority neighborhoods and expand access.
Plan and oversee tabling at libraries, community-based organizations, and special events, as well as street outreach to people who use drugs and people experiencing homelessness.
Coordinate routes, site selection, staffing, transportation, preparation time, and supplies; maintain reliable schedules and follow up with host sites.
Adjust outreach deployment for vehicle availability, absences, weather, and changing community needs; communicate service disruptions and alternatives.
Ensure staff provide accurate, culturally responsive education on overdose recognition and response, naloxone (Narcan), and the correct use and limitations of approved harm reduction supplies.
Oversee hands-on demonstrations using training materials and mannequins.
Oversee distribution of naloxone and approved harm reduction supplies; ensure kits meet division standards and staff provide clear instructions and opportunities for questions.
Ensure outreach includes wellness checks, respectful engagement, and voluntary referrals to treatment, health care, housing, behavioral health, and other services.
Participate in field activities to assess service quality, coach staff, maintain community relationships, and assist with coverage as needed.
Oversee data collection for program evaluation and division or departmental initiatives.
Contribute to written reports for division annual reports, grant deliverables, and internal or external reporting.
Represent the division and Community Engagement Program at meetings with internal and external partners and funders.
Present on the Community Engagement Program to internal and external partners and funders.