Program Manager, Business Development

Travel + Leisure Co.•Orlando, FL

About The Position

The Program Manager leads the planning, coordination, and execution of business initiatives that support client acquisition, onboarding, contract renewals, retention, and revenue growth. The role translates business strategies and contractual commitments into actionable project plans, managing scope, timelines, resources, dependencies, and risks to support successful implementation and measurable results. Working across internal departments and with clients and external vendors, the Program Manager aligns stakeholders, resolves implementation challenges, and ensures operational readiness for delivery of products, programs, and services in compliance with RCI’s contractual obligations. The role also analyzes and reports on Business Development metrics, communicates progress and risks to stakeholders, and develops processes and documentation that improve consistent execution. Travel is limited but may be required occasionally, not exceeding 20% over the course of a year; travel in a particular month may be significant depending on business needs. The candidate should disclose travel limitations during the application process. A bachelor’s degree is preferred, or an equivalent combination of education and relevant professional experience. Employees joining from outside the industry must obtain individual membership in ARDA, learn about RCI and relevant industry products and services, pass the required ARDA Education Institute assessment, and maintain familiarity with ARDA International Foundation research. At least five years of work experience, including three years of successful project or program management involving cross-functional teams and multiple stakeholders, is required.

Requirements

At least five years of work experience, including three years of successful project or program management experience involving cross-functional teams and multiple stakeholders.
Bachelor’s degree preferred, or an equivalent combination of education and relevant professional experience.
Proficiency with project planning and tracking tools, including schedules, Gantt charts, and task-management platforms.
Proficiency in Microsoft Office applications or comparable tools for reporting, analysis, and presentations.
Exceptional oral and written business communication skills, including presenting to executives, facilitating meetings, and clearly communicating priorities, risks, and recommendations.
Ability to lead confidently and influence without direct authority across departments, divisions, clients, and business partners.
Strong interpersonal and conflict-resolution skills, including the ability to navigate competing priorities, build cooperation, and hold stakeholders accountable while maintaining productive relationships.
Excellent organization and task-management skills, including the ability to manage multiple projects, adapt to changing demands, and remain effective under pressure in a fast-paced environment.
Strong problem-solving skills and follow-through, including translating business requirements and contractual commitments into actionable plans and driving execution through completion.
Ability to learn new business systems quickly and develop clear processes, procedures, and project documentation.
CRM experience.
Commitment to independent learning and ongoing professional development.
Employees joining from outside the industry must obtain individual ARDA membership, complete and pass the required ARDA Education Institute assessment, learn RCI and relevant industry products and services, and maintain familiarity with research published by the ARDA International Foundation (AIF).

Nice To Haves

Experience communicating with senior leaders and coordinating client-facing initiatives.
Experience working within a large or public company.
Relevant experience from any industry; prior company- or industry-specific experience is not required.

Responsibilities

Lead implementation and fulfillment of assigned projects, including client onboarding, contract renewals, and delivery of programs, products, and contractual obligations.
Drive projects and processes across RCI, parent-company departments and divisions, external clients, and partners; influence without direct authority, resolve conflicts, and secure timely action and accountability.
Develop analysis, tracking, and reporting for Business Development metrics, including employee activity, travel and related expenditures, and individual financial contributions against assigned goals.
Ensure employee reporting is accurate, complete, and timely; create consolidated reports and distribute them to immediate supervisors and Business Development leadership.
Identify trends and variances and provide actionable insights to support accountability, resource allocation, and business objectives.
Communicate clearly with stakeholders and executives, facilitate productive discussions, address disagreements constructively, and advocate for decisions and resources needed to fulfill commitments.
Communicate project progress, risks, and required actions with clarity, diplomacy, and appropriate urgency.
Develop, communicate, and implement processes, policies, and procedures that support consistent execution across departments and divisions.
Translate complex requirements into practical guidance, gain stakeholder commitment, and improve processes to remove barriers and strengthen delivery.

Benefits

Medical, dental, and vision coverage.
Flexible spending accounts.
Life and accident coverage.
Disability coverage.
Depending on position, paid time off, parental leave, and holidays.
Paid time to volunteer at an approved organization of the associate’s choice (Wish day).
401(k) with employer match, subject to eligibility requirements.
Legal and identity theft plan.
Voluntary income protection benefits.
Wellness program, subject to provider availability.
Employee Assistance Program.