Business Training & Development Program Manager

Acuity Insurance • Sheboygan, WI

2d

About The Position

Acuity is seeking a Business Training & Development Program Manager to lead the design and coordination of role-based training and development programs that build employees’ technical knowledge, skills, and capabilities. The position serves as the enterprise program and integration owner for learning, continuing education, professional development, and capability-building initiatives across Claims, Commercial Lines, Personal Lines, Distribution, and other business areas.

The role coordinates Staff Functions learning and development initiatives and partners with business teams and internal specialists to identify capability needs and deliver practical development solutions. It oversees program planning and administration, maintains learning systems and development records, supports learning events, and measures program participation, effectiveness, role readiness, and business impact. The position also supports reporting, audits, record retention, and internal controls related to training and development.

An associate’s or bachelor’s degree in a related field is preferred; an equivalent combination of education and experience may be considered. Demonstrated relevant experience and success designing, implementing, measuring, and improving learning or capability-development programs are expected. Insurance industry experience is preferred. This job is classified as exempt. Acuity does not sponsor applicants for U.S. work authorization, and at least one in-person interview is part of the hiring process.

Requirements

• Demonstrated experience in enterprise learning, workforce development, training, education, program leadership, organizational development, business operations, human resources, or related business functions.
• Demonstrated success designing, implementing, measuring, and continuously improving education, onboarding, professional development, continuing education, or capability-development programs.
• Experience leading cross-functional initiatives and partnering with business leaders to improve workforce readiness, operational effectiveness, employee experience, and business outcomes.
• Strong organizational, planning, project coordination, and follow-through skills, with the ability to manage multiple priorities.
• Ability to achieve results through collaboration, influence, relationship-building, and cross-departmental partnership.
• Strong verbal, written, presentation, interpersonal, and customer-service skills.
• Ability to identify development needs and coordinate solutions that support business objectives.
• Analytical and problem-solving skills, including the ability to organize, interpret, maintain, and communicate program data, records, and development metrics.
• Strong attention to detail, accuracy, confidentiality, and appropriate handling of sensitive information.
• Initiative, self-direction, adaptability, and a continuous-improvement mindset.
• Proficiency in a wide range of technology tools.
• Commitment to continuous learning, professional development, Acuity’s culture and values, and enterprise objectives.

Nice To Haves

• Associate’s or bachelor’s degree in Business Administration, Organizational Development, Education, Communications, Training & Development, or a related field (preferred; equivalent combination of education and experience may be considered).
• Insurance industry experience.

Responsibilities

• Manage the design, coordination, execution, and continuous improvement of role-based training and development programs supporting employee readiness, technical knowledge, job effectiveness, operational excellence, and business performance.
• Coordinate Staff Functions learning and development initiatives, including planning, communications, stakeholder alignment, change management, and integration into business operations.
• Develop and maintain role-based curricula, learning pathways, onboarding resources, continuing education plans, professional development programs, and capability-building resources.
• Partner with Claims, Commercial Lines, Personal Lines, Distribution, and other business areas to identify role-specific capability needs and coordinate development solutions.
• Collaborate with leaders, consultants, trainers, subject matter experts, Human Resources, Compliance, Technology, and Learning and Development to keep programs aligned with job responsibilities, operational practices, regulatory requirements, and future capability priorities.
• Coordinate continuing education programs, certifications, professional designations, licenses, and development opportunities.
• Oversee program planning, scheduling, communications, registrations, enrollment activities, resource planning, documentation, and administration.
• Support internal and external learning events, workshops, webinars, conferences, and educational opportunities.
• Maintain learning systems, employee development records, curricula, assignments, certifications, learning histories, and related documentation.
• Measure participation, completion, effectiveness, role readiness, and business impact to identify trends and improvement opportunities.
• Prepare reports, dashboards, summaries, and analyses to support leadership decisions and identify training needs, risks, opportunities, and development priorities.
• Keep training materials current with evolving job expectations, business priorities, operational practices, technology platforms, regulatory requirements, and enterprise strategy.
• Build relationships with leaders, employees, consultants, trainers, subject matter experts, and business partners to ensure programs address real-world role needs.
• Support audits, record retention requirements, reporting obligations, and internal controls associated with training, development, continuing education, and capability programs.
• Promote collaboration, knowledge sharing, continuous learning, accountability, innovation, and professional growth across the organization.

Benefits

• Generous 401(k) contribution
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off
• Employee Assistance Program
• Additional benefits; full description and eligibility provided to candidates during the hiring process

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree