Business Training & Development Program Manager

Acuity•Sheboygan, WI

About The Position

Acuity is seeking a Business Training & Development Program Manager to lead the design and coordination of role-based training and development programs that build employees’ technical knowledge, skills, and capabilities. The role serves as the enterprise program and integration owner for learning, continuing education, professional development, and capability-building initiatives across Claims, Commercial Lines, Personal Lines, Distribution, and other business areas. The manager oversees program planning, execution, administration, and continuous improvement. The role partners with business leaders and teams across the organization to identify capability needs, develop practical learning solutions, coordinate education and professional development opportunities, maintain learning records and systems, and evaluate program effectiveness and business impact. The position also supports audits, record retention, reporting, and internal controls related to training and development.

Requirements

Demonstrated experience in enterprise learning, workforce development, training, education, program leadership, organizational development, business operations, human resources, or related business functions.
Demonstrated success designing, implementing, measuring, and continuously improving education, onboarding, professional development, continuing education, or capability development programs.
Experience leading cross-functional initiatives and partnering with business leaders to improve workforce readiness, operational effectiveness, employee experience, and business outcomes.
Strong organizational, planning, project coordination, and follow-through skills, with the ability to manage multiple priorities.
Ability to achieve results through collaboration, influence, relationship-building, and cross-departmental partnership.
Strong verbal, written, presentation, interpersonal, and customer-service skills.
Ability to identify development needs and coordinate solutions that support business objectives.
Analytical and problem-solving skills, including the ability to organize, interpret, maintain, and communicate program data, records, and development metrics.
Strong attention to detail, accuracy, confidentiality, and appropriate handling of sensitive information.
Initiative, self-direction, adaptability, and a continuous improvement mindset.
Proficiency in a wide range of technology tools.
Commitment to continuous learning, professional development, Acuity's culture, values, and enterprise objectives.
Acuity does not sponsor applicants for U.S. work authorization.

Nice To Haves

Associate's or bachelor's degree in Business Administration, Organizational Development, Education, Communications, Training & Development, or a related field; equivalent combinations of education and experience may be considered.
Insurance industry experience.

Responsibilities

Manage the design, coordination, execution, and continuous improvement of role-based training and development programs that support employee readiness, technical knowledge, job effectiveness, operational excellence, and business performance.
Coordinate Staff Functions learning and development initiatives, including planning, communication, stakeholder alignment, change management, and integration into ongoing business operations.
Develop and maintain role-based curricula, learning pathways, onboarding resources, continuing education plans, professional development programs, and capability-building resources aligned with business needs.
Partner with Claims, Commercial Lines, Personal Lines, Distribution, and other business areas to identify role-specific capability needs and coordinate practical development solutions.
Collaborate with leaders, consultants, trainers, subject matter experts, Human Resources, Compliance, Technology, and Learning and Development to keep programs aligned with job responsibilities, operational practices, regulatory requirements, and future capability priorities.
Coordinate continuing education programs, certifications, professional designations, licenses, and development opportunities that support employee growth, role proficiency, and business requirements.
Oversee program planning, scheduling, communications, registrations, enrollment activities, resource planning, documentation, and administration.
Support internal and external learning events, workshops, webinars, conferences, and educational opportunities.
Maintain learning systems, employee development records, role-based curricula, assignments, certifications, learning histories, and related program documentation.
Measure program participation, completion, effectiveness, role readiness, and business impact to identify trends and improvement opportunities.
Prepare reports, dashboards, summaries, and analyses to support leadership decisions and identify training needs, risks, opportunities, and development priorities.
Keep training materials current with evolving job expectations, business priorities, operational practices, technology platforms, regulatory requirements, and enterprise strategy.
Build working relationships with leaders, employees, consultants, trainers, subject matter experts, and business partners to ensure programs address role needs and support organizational success.
Support audits, record retention requirements, reporting obligations, and internal controls related to training, development, continuing education, and capability programs.
Promote collaboration, knowledge sharing, continuous learning, accountability, innovation, and professional growth across the organization.