Business Development Program Analyst

BBB National Programs Inc•Mclean, VA

8h•$60,000 - $65,000•Hybrid

About The Position

BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard. This role requires a minimum of three in-office days per week in McLean, VA to perform the essential functions of the position. We are a non-profit organization dedicated to fostering a more accountable and trustworthy marketplace. As the foremost thought leader on industry self-regulation, we are shaping the way that businesses and consumers interact with one another. As the home of U.S. independent industry self-regulation, we are currently operating more than twenty globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. Our programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and a better experience for consumers. We continue to evolve our work and grow our impact by providing business guidance and fostering best practices in areas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas. BBB National Programs National Partners influence the future of regulation in their industry, demonstrating to stakeholders their commitment to accountable, industry-led standards and dispute resolution programs that protect consumers and keep the playing field level for business. National Partners are champions of industry self-regulation, data privacy, consumer protection, and truth and accuracy in advertising, and support our work as the leading voice for industry self-regulation.

Requirements

Bachelor’s degree or equivalent experience
1-3 years of relevant professional experience
Exceptional attention to detail and organizational skills
Strong research and analytical capabilities, with a track record of turning data and research into actionable recommendations
Excellent written and verbal communication skills
Ability to manage multiple priorities and work independently
Advanced Excel skills (e.g., pivot tables, lookups, data cleanup) and proficiency in Word and PowerPoint
Experience with CRM systems (e.g., HubSpot, Microsoft Dynamics), including building reports

Nice To Haves

Experience in a nonprofit, membership-based, or professional services environment
Exposure to business development, sales, or partnership support functions
Experience supporting senior leadership
Experience with data visualization tools (e.g., Power BI, Tableau)
Familiarity with prospecting tools (e.g., LinkedIn Sales Navigator, ZoomInfo)
Experience using AI tools to support research and analysis

Responsibilities

Own the accuracy and integrity of data within the CRM system
Perform regular data audits, cleanup, and enrichment to support effective outreach and reporting
Build and maintain weekly and ad hoc reports and dashboards to support membership, retention, and business development activities
Serve as a CRM resource for the team, including onboarding and training support for new users
Conduct in-depth research to identify prospective National Partners, sponsors, and key industry contacts
Build and maintain prospect lists, including detailed profiles of organizations and decision-makers
Segment target industries and organizations to identify trends and prioritize opportunities aligned with growth strategy
Demonstrate curiosity and initiative in uncovering new opportunities and insights
Analyze National Partner acquisition, renewal, and retention trends, and flag at-risk partners
Track pipeline performance, including conversion rates, win rates, and revenue forecasts
Measure the effectiveness of outreach and digital campaigns related to partner and sponsor acquisition, and recommend adjustments
Assess sponsorship and event ROI and National Partner engagement levels
Translate findings into concise briefs, presentations, and recommendations for leadership
Execute targeted outreach campaigns, including email communications and follow-ups
Draft proposals, pitch materials, and customized outreach content informed by prospect research
Track outreach activities and engagement metrics within the CRM
Support engagement activities and communications for existing National Partners
Coordinate onboarding for new National Partners
Use engagement data to identify opportunities to strengthen partner relationships
Support planning and execution of events and sponsorships, including pre-event materials and on-site coordination as needed
Identify and research sponsorship prospects
Coordinate team workflows, track priorities, and ensure timely follow-up on key initiatives
Prepare briefing materials for leadership meetings and external engagements, and capture action items