Commercial Enablement Program Manager

Surescripts

2d • $132,600 - $162,000 • Hybrid

About The Position

The Commercial Enablement Program Manager owns the sales enablement program for Surescripts’ commercial organization. This individual-contributor role reports to the Director, Sales Operations and brings siloed training together into a unified program for new sales, account management and sales development. The role works across stakeholders to establish playbooks, competency standards and KPIs, and facilitates training in alignment with commercial leadership. Success is measured by adoption, demonstrated capability and commercial outcomes; the position relies on influence rather than formal authority to gain adoption of standards.

The Program Manager establishes the enablement charter and operating model; designs outcome-based programs and curriculum; maintains onboarding and continuing-education tracks; and owns a four-stage ramp framework for new commercial hires. The role also establishes sales methodology and playbooks, develops role-specific training, and coordinates field enablement with Marketing, Product, Strategy, Sales, Account Management and Sales Operations.

The position develops a multi-modal learning model and jointly owns Highspot with Marketing. It governs content across Highspot and Salesforce Knowledge, deploys Agentforce Sales Coach, uses Momentum conversation data to identify coaching and curriculum needs, and applies AI to enablement workflows with human review. In partnership with Commercial Analytics and commercial leadership, the Program Manager defines measures, assessments and coaching scorecards, connects enablement to commercial outcomes, and manages the program roadmap, reporting, risks, decisions and feedback loops.

Surescripts uses a Flexible Hybrid Work model for most positions, allowing employees to work virtually while using offices as collaboration centers. With leadership alignment and agreement, employees may come and go from the office as needed. Applicants must have unrestricted U.S. work authorization; the company does not provide immigration sponsorship or support academic training/work-study arrangements requiring employer endorsement. The position may require meetings in and out of the office, travel, effective oral and written communication, and use of computers and other office equipment. The role also requires judgment, ability to withstand moderate stress and attention to detail.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 8 years of experience in sales enablement, designing and delivering programs for a commercial organization.
• Instructional-design capability grounded in adult learning principles, with facilitation skills and executive presence for live and virtual sessions with senior audiences.
• Ownership of an onboarding or ramp program with a measurable effect on time to productivity.
• Experience building competency standards and assessment instruments, such as rubrics, roleplay scoring and coaching scorecards.
• Program-management discipline across multi-stakeholder programs.
• Fluency in a sales methodology such as MEDDPICC, MEDDIC, BANT or comparable, and experience writing sales or account-management playbooks aligned to it.
• Experience with enablement and learning platforms such as Highspot, Seismic or Showpad, including assessment delivery and content governance at scale.
• Applied AI fluency with generative AI and AI coaching tools in enablement workflows, including validation and guardrails.
• Experience establishing an enablement function from scratch in a growing commercial organization and gaining adoption of standards across Sales, Marketing, Product and Operations.
• Clear written and verbal communication and the executive presence to present programs and results to commercial leadership.
• Valid U.S. work authorization permitting employment without restrictions; Surescripts does not provide work-visa sponsorship or employer endorsement for specified academic training or work-study programs.

Nice To Haves

• Experience in healthcare, digital health, Health IT, life sciences or pharmaceuticals.
• Experience enabling long, relationship-led enterprise sales cycles of 12 months or more.
• Experience enabling multiple commercial audiences—new sales, account management and sales development—from a shared curriculum.
• Experience with Salesforce Agentforce Sales Coach, Sales Engagement, Momentum or Pipeline Inspection, and Salesforce Knowledge.
• Certification in a sales methodology, coaching discipline or instructional design.

Responsibilities

• Establish the enablement charter, operating model, priorities, decision rights and intake process.
• Design programs around defined business outcomes, establish baseline KPIs and prioritize the roadmap based on commercial impact.
• Partner with Marketing, Product, Strategy, Sales, Account Management and Sales Operations to source content and subject-matter expertise.
• Own curriculum architecture across healthcare knowledge, segment knowledge, solution value and differentiators, systems and process, and sales skills.
• Build and maintain new-hire onboarding and continuing-education tracks, keeping curriculum current as products, messaging, segments and the commercial operating model change.
• Own the four-stage new-hire ramp framework—Onboard, Foundation, Proficient and Mastery—define completion criteria and equip hiring managers to administer it.
• Pilot onboarding, run a 60–90 day optimization period and work to reduce time to productivity across cohorts.
• Develop role-based tracks after foundational tracks are deployed, prioritizing them against published business priorities.
• Establish a sales methodology with commercial leadership and align the go-to-market framework and tools to it.
• Write and maintain Sales Development, Sales, Account Management and Coaching playbooks aligned to the methodology across segments and products.
• Partner with Marketing to train teams on the ideal customer profile for each segment and product.
• Build and deliver soft-skill training in discovery, objection handling, pitches and demos, multi-threading, executive presence and value-based selling.
• Differentiate training for new sales, account management and sales development audiences.
• Enable the field on the Salesforce commercial stack in partnership with Sales Operations, which owns systems-fluency training.
• Establish a multi-modal delivery model using live training, asynchronous modules, AI coaching, in-workflow guidance, a recurring newsletter and manager-led reinforcement.
• Jointly own Highspot with Marketing as the learning platform and maintain governed content across Highspot and Salesforce Knowledge.
• Deploy and configure Agentforce Sales Coach against the playbooks and use Momentum conversation data to identify coaching themes and curriculum gaps.
• Apply AI to enablement workflows, including curriculum drafting, content generation, assessment authoring and feedback synthesis, with human-in-the-loop review.
• Partner with Commercial Analytics to define measures, set baselines and build reporting across the learning platform, Salesforce and campaign systems.
• Co-create fluency rubrics, assessment methods and coaching scorecards for new hires at 30, 60 and 90 days and quarterly thereafter.
• Connect the program to bookings for new sales, revenue and transaction expansion for account management, and qualified pipeline creation for sales development.
• Own and report on the integrated program roadmap, weekly status, risk log and decision tracker, and run the standing implementation cadence.
• Gather feedback from the field and commercial leadership, and retire or redesign programs that are not improving the intended measure.

Benefits

• Comprehensive healthcare, including infertility coverage.
• Generous paid time off, including paid childbirth and parental leave and mental health days.
• Pet insurance.
• 401(k) with company match and immediate vesting.
• Employee development opportunities.
• Competitive compensation packages and extensive benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior