Program Director Jobs

About The Position

Requirements

• A bachelor’s degree or higher education
• Extensive leadership experience managing complex, global service delivery programs and working successfully with demanding internal and external customers.
• At least 10 years of experience across supply chain management, sourcing, large-scale program delivery, finance, and business operations.
• Domain experience: Network and IT deployment and operations, Supply Chain Management, Logistics, and Global Trade
• Ability to lead and supervise a global team while making independent decisions and drive actionable results
• Strong knowledge of and hands-on experience delivering through Ericsson’s supply chain and sourcing processes.
• Ability to execute in high pressure situations
• Experience with coordinating customer contract fulfillment
• Financial acumen and analytical skills
• Excellent relationship and communication skills with a business understanding, including customer and market insights
• Passion to work in a team with close collaboration and cooperation
• Flexibility to work extended and varying hours to support a delivery traversing a multitude of time zones throughout the globe

Responsibilities

• End-to-end accountability of hardware and services delivery to hyperscale data center locations, ensuring adherence to timelines, budgets, and service level agreements (SLAs).
• Define the execution strategy for providing various customer services as per signed customer contracts globally
• Oversee, implement and control all aspects of the program and project portfolio, including overall financial responsibility, planning, and establishment.
• Identify and implement services performance improvements, contributing to lower lead time and overall improvement in customer SLAs & KPIs
• Manage dependencies across platforms and with other Services Lines, Business Areas, and Market Areas.
• Establish and lead regular governance with key customer stakeholders, Program Directors, Market Areas, and Global Support Centers.
• Manage changes and/or amendments to the programs & projects during the entire contract lifecycle
• Lead all Customer Financial Responsible activities and manage project scope of deliverables in a matrix org setup
• Manage customer, OEM, and supplier relationships to build customer confidence
• Ensure delivery meets the financial commitments
• Host internal / external video and in person meetings
• Ensure compliance and manage risk of all customer delivery processes
• Define, track, and improve key performance indicators (KPIs) to measure delivery performance and operational health.
• Partner with Sales and Trade Compliance to ensure fully compliant global deployments and maintain an accurate register of countries in scope.

Benefits

• Choice of three medical plan options
• Dental plan option
• Company credits towards medical and dental premiums
• 401(k) Plan with automatic 3% company contribution
• 401(k) matching $1 for $1 on the first 3% of eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay
• Company credits for basic life insurance and basic accidental death and dismemberment coverage
• Company credits for short-term and long-term disability coverage
• Option to participate in Ericsson’s Stock Purchase Plan
• 15 days of accrued vacation
• Up to 3 personal days per year
• 11 annual holidays
• 8 hours of volunteer time
• 80 hours of sick time annually
• Up to 16 weeks of paid maternity leave
• 6 weeks of parental or adoption leave at 100% of pay
• Financial wellness programs
• Educational assistance
• Matching gifts
• Recognition programs