Assistant Program Director

Services For The Underserved, Inc.•New York, NY

12d•$75,000 - $80,000•Onsite

About The Position

The Assistant Program Director supervises Case Management services to ensure quality care for people who have experienced homelessness, mental illness, and substance use. In the Program Director’s absence, this role supervises program staff in conjunction with the Regional Director. The position oversees staff and case management services, reviews consumer progress notes and service plans, supports tenant intake and transitions, coordinates with service agencies, and participates in crisis intervention. It also supports facilities staff in maintaining apartment standards and provides emergency or relief coverage as necessary.

Requirements

Bachelor’s degree in Social Work or a related human service field.
3–5 years of experience working with individuals with mental illness, substance use issues, and/or a history of homelessness, or experience in the human services field.
2 years of supervisory experience.
Excellent verbal, written, and interpersonal communication skills.
Proficiency in MS Word and Excel.
Understanding of the diverse needs of individuals and families experiencing homelessness.
Experience working with people affected by HIV/AIDS, substance use disorder, and mental health needs.

Nice To Haves

Experience working with different populations.
MSW or a degree in a related field.
Bilingual English/Spanish speaking ability.
Experience with harm reduction, trauma-informed care, and motivational interviewing.

Responsibilities

Directly supervise program staff regarding case management and program services, individually and in groups.
Audit and review consumer progress notes and service plans in conjunction with clinical staff.
Ensure consumer service plans meet agency standards and are person-centered and trauma-informed.
Maintain contact with other service agencies and ensure client placement for treatment and program activities, which may include volunteer job placement.
Assist the Director of Intake with scheduling and interviewing new tenants.
Support orientation and transitions for new tenants entering the program.
Participate in crisis intervention and report incidents to the agency and other stakeholders as needed.
Support Facilities Management staff in maintaining apartment standards set by S:US, OASAS, and funders.
Provide emergency and relief coverage as necessary.
Represent the agency with community groups and agencies to develop linkages for consumer services, as appropriate.
Conduct supervisory meetings with staff and maintain documentation of those meetings.
Perform other duties as assigned.