Program Coordinator Jobs

About The Position

Requirements

• Bachelors Degree Required.
• Russian speaking required.
• Must be able to communicate in English and Russian.
• Must be proficient in Microsoft Office Suite and other technology.
• Ability to multi-task and work independently with great attention to detail.
• Excellent communication skills and listening skills.
• Excellent customer service skills with a focus on treating clients with dignity and respect.

Responsibilities

• Screen eligibility and assist clients in applying for the Basic Needs Fund.
• Order and facilitate the distribution of food gift cards to eligible and approved clients through mailings, pop-up sites and in-office distribution.
• Perform proactive outreach to Basic Need Fund applicants and describe service offerings to Holocaust Survivor clients and collaterals.
• Conduct intakes and initial assessments for clients interested in additional services.
• Refer clients to appropriate HSP offices for assignment by borough of residency to help clients access services as soon as possible.
• Provide accurate referral information to other service providers as needed.
• Maintain regular communication with clients on the waitlist and alert appropriate offices to any changes in clients’ condition.
• Maintain complete and accurate case notes utilizing the program’s data system; prepare required documentation in the case file within organizational time frames.
• Maintain and report on statistics according to Selfhelp standards, utilizing the program data system and other forms of record keeping as needed.
• Track Basic Need fund Card distribution and maintain accurate records of payment distribution.
• Complete other assigned projects by Managing Director as needed and report to said director.
• Adhere to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regard to regulatory compliance or good business practices.
• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
• Adheres to the organization’s policy in regard to absenteeism and appearance.