Program Coordinator Jobs

About The Position

Requirements

• Active Licensed Registered Nurse (RN) credential.
• Bachelor’s degree or higher in a health-related field.
• Bilingual fluency in English and Spanish.
• At least one year of employment in public health or a healthcare setting, with demonstrated experience in care coordination, health administration, or direct clinical care.
• At least one year of experience in child welfare, working with children and/or adolescents in a social-service setting.
• Valid driver’s license, excellent driving record, safe and clean personal vehicle, and current automobile insurance.
• Ability to maintain compliance with required agency training programs.
• Proficiency with desktop and laptop computers, smartphones, tablets, printers, fax machines, photocopiers, and word-processing, spreadsheet, and database software.
• Ability to work non-traditional hours and be available for on-call phone consultations as needed.
• Ability to travel frequently and drive for extended periods, with frequency varying according to program demands.
• Physical ability to use manual dexterity and tactile, visual, and audio acuity; perform repetitive motions; sit and stand for prolonged periods; and occasionally lift up to 25 pounds, bend, pull, and carry.

Nice To Haves

• Experience scheduling medical appointments.
• Experience documenting medical appointments.
• Understanding of the needs of immigrant populations and ability to provide support and a safe environment for children in the program.
• Demonstrated ability to maintain relationships with community health providers and expand a community health network.

Responsibilities

• Perform work consistent with the National Youth Advocate Program’s mission, values, and philosophies, and provide children with a positive and appropriate medical environment.
• Oversee health services and coordinate timely, appropriate health services for children in care.
• Supervise Medical Coordinators and provide staff training on medical, dental, and public health topics relevant to pediatrics, adolescent, and migrant health.
• Develop and maintain policies and procedures for confidential health-record management, triage of health concerns, medical-emergency response, environmental health and safety, and post-release health-care planning and coordination.
• Protect the confidentiality of health records and follow NYAP, state, and funder requirements for protected health information.
• Communicate children’s health needs to case managers and clinicians, and coordinate with assigned cross-functional teams and medical, mental-health, dental, and pharmacy providers.
• Support scheduling health-care appointments, transport children to and from appointments when needed, accompany them during appointments, and help obtain medical clearances.
• Prepare Treatment Authorization Requests before appointments and follow up to help ensure payments.
• Ensure qualified interpretation and translation services are in place.
• Participate in children’s intakes and discharges; prepare medical documentation packages and scan or upload documents to portals and health-record systems.
• Assist healthcare providers with the PCU process to become approved providers.
• Report medical emergencies through the SIR/CLE process in accordance with ORR and NYAP policies and procedures.
• Elevate medical concerns to supervisors, cross-functional teams, healthcare providers, and the Division of Health as appropriate.
• Educate and support foster parents on medical policies and children’s care, help with required medical responsibilities, and provide authorization and identification documents for medical services.
• Collect completed forms and health records from medical providers and scan or upload them to the appropriate portals and systems.
• Complete and submit assigned documentation within required timeframes, including placement documents, assessments, medical packages, medication and temperature logs, medical summary forms, and medical checklists.
• Upload documents to appropriate systems and securely file physical health records in accordance with confidentiality requirements.
• Communicate regularly with children’s care teams and work toward continuous quality improvement in medical records and upload timelines.
• Keep medicine cabinets and first-aid kits stocked with current over-the-counter medications, first-aid supplies, and other essential medical items.
• Provide in-service training and ongoing education to staff and foster parents on children’s health needs, the five rights of medication administration, CPR, and First Aid.
• Maintain Red Cross CPR/First Aid Trainer certifications.
• Assist and support Program Leadership during audits.
• Perform other duties as requested.

Benefits

• 33 paid days off each year, including 11 holidays and 22 days of PTO.
• Healthcare benefits for employees and their families.
• Pet insurance with discounts and reimbursements.
• Competitive salaries and benefits, including a 401(k).
• Summer hours off, including half-day Fridays and work-anniversary trips.
• Mileage reimbursement.
• Phone allowance.
• Student loan repayment assistance.
• CEUs and ongoing training and education.