NICU Family Program Coordinator (Oklahoma City)

March of Dimes • Oklahoma City, OK

6d • Onsite

About The Position

The NICU Family Program Coordinator coordinates the development, implementation, and evaluation of family-centered educational and social activities that support NICU staff and families and improve the patient and family experience. The role ensures the hospital site meets program metrics, maintains the March of Dimes NICU Family Support identity and visibility, recruits and manages volunteers, and helps develop local March of Dimes market and hospital relationships. This is a full-time, on-site position at Oklahoma Children’s Hospital in Oklahoma City, Oklahoma.

Requirements

• Bachelor’s degree in Social Work, Education, Public Health, or a related field, or a license to practice as a registered nurse; equivalent work experience may qualify.
• Two to four years of experience required; the posting also specifies one to three years of work experience in a related field or experience as a NICU parent.
• Strong program development and volunteer management experience.
• Basic knowledge of the emotional and medical issues inherent in a NICU hospitalization.
• Strong written and verbal communication skills.
• Experience working with Microsoft Office.
• Ability to manage multiple tasks and collaborate with individuals, families, disciplines, medical personnel, and organizations in an intensive care setting.

Nice To Haves

• Master’s degree preferred.

Responsibilities

• Provide information, support, and direct services to families by coordinating Core Curriculum parent education hours and customized social activities to achieve NICU Family Support core program metrics.
• Recruit, onboard, train, and manage volunteers, including the family staff advisory committee and social activity volunteers, while ensuring compliance with March of Dimes and hospital protocols and policies.
• Coordinate an annual NICU staff professional development opportunity promoting family-centered care and participate in educational offerings from March of Dimes and the hospital partner.
• Serve as a liaison between March of Dimes and the NICU Family Support hospital site partner to maintain or deepen the partnership.
• Develop an annual Patient Experience Project in collaboration with March of Dimes and NICU leadership.
• Maintain accurate records of program activities, including records required by the national office, and provide program impact reporting as directed to March of Dimes and the hospital partner.

What This Job Offers

• Job Type: Full-time