Membership Consultant - Oklahoma City

ArchWell Health•Oklahoma City, OK

About The Position

ArchWell Health is an innovative healthcare provider focused on improving the lives of senior members through accessible neighborhood clinics and wellness-focused communities. Membership Consultants serve as outside healthcare sales professionals and community advocates, growing the patient base and helping seniors access medical care. The role combines B2C and B2B sales with community engagement, problem solving, and organization. Consultants engage seniors directly, organize events, and build partnerships with referral sources. Prior Medicare Advantage sales or experience working with seniors is helpful but not required.

Requirements

High school diploma or GED.
At least 1 year of sales or community relations experience.
Valid driver's license.
Ability to travel very limitedly outside the local market, under 10%.

Nice To Haves

Bachelor’s degree.
2 or more years of sales or community relations experience.
Experience with a health plan, FMO or benefits broker, or healthcare provider.
Experience working with or selling to seniors or medically underserved communities.
Prior Medicare Advantage sales experience or experience working with seniors.

Responsibilities

Drive new patient enrollment year-round by identifying, cultivating, and securing patients through direct-to-consumer, business-to-business, and community stakeholder relationships.
Meet seniors and groups in homes, senior centers, houses of worship, and other community locations to promote ArchWell Health’s mission and value proposition.
Plan, coordinate, and execute local community and clinic events to reach prospective patients, including medically underserved and Medicare-eligible seniors.
Build relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and other community providers to encourage referrals to ArchWell Health.
Partner with Community Relations on initiatives with community officials, influencers, businesses, and public health programs that support patient growth.
Coordinate with health plan agents and brokers to ensure prospective patients enroll in an accepted health plan and are assigned to ArchWell Health promptly.
Use sales and marketing tools, including Salesforce, to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
Provide a monthly activity calendar listing community access points and tabletop venues, and create penetration plans and initiatives for target sub-markets and channels.
Engage with new patients through and beyond their first appointment and maintain relationships with enrolled patients to support retention.
Help address and resolve customer complaints and issues.