Plasma Services Consultant (Oklahoma City/Tulsa)

Fresenius Kabi USA•United States of America (Remote), OK

8d•$75,000 - $85,000

About The Position

The Plasma Services Consultant provides technical, operational, product, and sales support to customer organizations within an assigned U.S. territory, serving as a key liaison and consultant to balance customer and company needs. The role supports process and operational improvements at customer centers and ensures customers are trained to use products and repair instrumentation. The position also installs plasmapheresis devices and supports new customers; installation and new-customer support may account for more than 20% of the role. Extensive travel is required, greater than 75%.

Requirements

At least 3 years of experience working in a leadership position in Biologics or Plasma.
Strong written and verbal communication skills.
Ability to use Microsoft applications, including Word, Excel, and OneDrive.
Ability to travel extensively, greater than 75%.
Ability to lift 60 pounds.
Ability to stand for long periods.
Ability to balance multiple projects simultaneously.
Ability to troubleshoot and solve problems involving electrical instrumentation.
Ability to educate others.
Knowledge and understanding of the Plasma and Blood Bank industries.
Knowledge and understanding of the regulatory and quality environment in the Plasma and Blood Bank industries.
Ability to effectively speak, read, write, and understand English to perform essential job functions, including independently understanding policies, procedures, training materials, and workplace communications.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Manage customer accounts within an assigned territory.
Apply consulting and DMAIC principles to support customer operations and efficiencies.
Provide on-call consulting and troubleshooting through the Plasma Support line.
Provide product and technical leadership and sales support for customers in the assigned territory.
Train customers in the proper use of Fresenius Kabi products.
Conduct training classes for instrument operators, including periodic assessments and retraining as necessary.
Conduct technical training for self-service customers in a classroom setting.
Work with sales and marketing to develop and launch new products and promote product acceptance and sales within the assigned customer base.
Work one-on-one with customers in the field to support troubleshooting and mechanical skills.
Assist Account Management consultants with national account responsibilities.
Provide input on product and service offerings to help ensure customers view them as value-added.
Advise plasma center managers on industry best practices.
Install plasmapheresis devices and support new customers.
Ensure compliance with company documents, programs, and activities related to Health, Safety, Environment, Energy, and Quality Management Systems, according to assigned responsibilities.