Glendale Corps- Chester Village

The Salvation Army Southern California•Glendale, CA

About The Position

The Case Manager/Program Coordinator provides comprehensive case management to four families in Chester Village programs. The role includes intake paperwork, case notes, rent assessments, general client support, and developing external resources and referrals. The Case Manager supports participants through engagement, assessment, individual service planning, ongoing monitoring, and follow-up, with a focus on independence, improved physical and mental health, and housing stability. The position maintains program documentation and client records in accordance with regulatory, internal, and contract requirements; enters and manages data in HMIS/Clarity; and prepares required reports. The Case Manager works with clients on goals and housing plans, facilitates life-skills and employment services, coordinates referrals and community resources, and supports transitions to transitional or permanent housing. The role also includes resident orientation, room and apartment checks, file audits, responding to maintenance issues, conflict mediation, and participation in case conferences, partner meetings, and trainings.

Requirements

Valid California driver’s license and successful completion of a criminal background check.
Bachelor’s degree in human services or a related field, current enrollment in a related degree program with relevant coursework or experience, or an equivalent combination of education and social-services experience.
Ability to maintain organized records and client information.
Computer literacy and proficiency, including ability to use computerized database systems.
Support for The Salvation Army’s Christian mission and philosophy.
Cultural sensitivity and a nonjudgmental approach to homelessness, mental illness, substance abuse, and related issues.
Ability to carry out assignments independently and strong time-management skills.
Knowledge of community resources for mainstream benefits, homelessness assistance, employment, housing, medical care, and mental health.
Professional conduct with clients, coworkers, and community contacts.
Excellent human-relations and communication skills, and ability to act professionally in challenging situations.
Skill in non-violent crisis intervention.
Ability to self-motivate and organize time effectively.

Nice To Haves

Case management experience.

Responsibilities

Maintain documentation for housing program contract requirements, including weekly progress and case notes, data entry, paperwork, and reports.
Complete the Coordinated Entry System (CES) Triage Tool, enter information in HMIS, and maintain organized client files and accurate regional HMIS data.
Complete periodic reports required by The Salvation Army, LAHSA, and HMIS/Clarity.
Participate in case conferencing calls with the City of Glendale Continuum of Care program and complete related progress notes, data entry, paperwork, and contract documentation.
Provide case management to Chester Village families, including engagement, intake, assessment, individual service planning, ongoing monitoring, and follow-up.
Meet with clients to develop short- and long-term goals, manage outcomes, monitor savings, and reassess needs and progress when necessary.
Provide case management, coordinated life-skills training, and employment services to clients in the Chester Village PSH Program.
Periodically audit client files for program quality.
Foster a supportive and positive program environment using strengths-based and trauma-informed methods.
Facilitate orientation for new residents, including intake, room inventory, child school and after-school enrollment when needed, and referrals to local services.
Help clients implement housing plans based on their preferences, available housing resources, and CES Triage Tool scores.
Develop trusting relationships with participants, supporting independence and improved physical and mental health.
Help clients obtain identification documents needed to access health, mental health, substance-use treatment, housing, and other services.
Maintain current community-resource information, including transportation options, for staff and participants.
Conduct room and apartment checks for the applicable housing programs and notify management about maintenance issues.
Build and maintain documented referral and resource networks, and relationships with local service providers and agencies.
Support client discharge to transitional or permanent housing, including transition counseling, referrals that support long-term housing and income stability, and completion of outcome reports within 24 hours of exit.
Mediate client conflicts and issue program-violation warnings when needed.
Attend outside partnership agency meetings, networking events, and/or trainings.
Report property maintenance issues and help resolve them.
Compile monthly statistical reports required by the county and city.
Compile monthly reports required for billing.
Maintain positive working relationships with Salvation Army staff, representatives, and agencies serving clients.
Perform other duties as requested or assigned by Corps Officers or management.