Glendale Corps- Chester Village

Salvation Army Careers•Glendale, CA

About The Position

The Case Manager provides comprehensive case management to four families in Chester Village programs. The role includes completing intake paperwork and case notes, rent assessments, providing overall support, and developing external resources and referrals. The Case Manager maintains program and client documentation, enters data into the Homeless Management Information System (HMIS), prepares reports, and delivers case management, coordinated life skills training, and employment services to clients. The position supports residents in setting goals, accessing services, developing housing plans, and transitioning to transitional or permanent housing, while fostering a supportive environment through strengths-based and trauma-informed methods.

Requirements

Valid California driver's license.
Must pass a criminal background check.
Bachelor's degree in human services or a related field, current enrollment in a related degree program with relevant coursework or experience, or an equivalent combination of education and social services experience.
Ability to maintain organized and client-related records.
Computer literacy and proficiency, including the ability to use a computerized database system for information.
Support for The Salvation Army's Christian mission and philosophy.
Cultural sensitivity and a nonjudgmental approach to homelessness, mental illness, substance abuse, and related issues.
Ability to carry out assignments independently and strong time-management skills.
Knowledge of community resources related to mainstream benefits, homelessness assistance, employment, housing, medical care, and mental health.
Professionalism with clients, coworkers, and community contacts.
Excellent human-relations and communication skills, and the ability to act professionally in challenging circumstances.
Skill in non-violent crisis intervention.
Ability to self-motivate and organize time effectively.

Nice To Haves

Case management experience preferred.

Responsibilities

Maintain documentation in accordance with regulatory, internal, and housing-program contract requirements, including weekly progress and case notes, data entry, paperwork, and reports.
Complete the Coordinated Entry System (CES) Triage Tool, enter information into HMIS, maintain organized client files, and enter appropriate regional HMIS data.
Complete periodic reports required by The Salvation Army, LAHSA, and HMIS/Clarity.
Participate in regular case-conferencing calls with the City of Glendale CoC program.
Prepare progress notes and complete data entry, paperwork, and documentation required by contracts.
Provide case management services to Chester Village families, including engagement, intake, assessment, individual service planning, ongoing monitoring, and follow-up.
Meet regularly with clients to develop short- and long-term goals, monitor outcomes and savings, and reassess needs and progress when necessary.
Provide case management, coordinated life skills training, and employment services to clients in the Chester Village PSH Program.
Periodically audit client files for program quality.
Foster a supportive and positive program environment using strengths-based, trauma-informed methods.
Facilitate new-resident orientation, including intake, room inventory, child enrollment in local school and after-school programs when needed, and referrals to local services.
Help clients implement housing plans based on their preferences and available resources, taking the CES Triage Tool score into consideration.
Build trusting relationships with participants, encouraging independence and maintenance of improved physical and mental health.
Help clients obtain identification documents needed to access health, mental health, substance-use treatment, housing, and other services.
Maintain current community-resource information for staff, including transportation options that help participants access supportive services.
Perform room and apartment checks for each housing program and notify management of maintenance issues.
Build and maintain documented referral networks and relationships with local service providers and agencies.
Support client discharges to transitional or permanent housing by providing transition counseling, referring clients to resources that support long-term housing and income stability, and completing outcome reports within 24 hours of exit.
Mediate client conflicts and issue program-violation warnings when necessary.
Attend outside partnership-agency meetings, networking events, and trainings as required.
Report or call in property maintenance issues.
Compile monthly statistical reports required by the county and city, and monthly reports required for billing.
Maintain positive working relationships with Salvation Army staff, representatives, and agencies serving clients.
Perform other duties as requested or assigned by Corps Officers or management.