Social Services Manager (TEMP)- 11-025- SC/ Glendale Corps
About The Position
The Social Services Director serves as department head in the absence of the Corps Officers and manages all aspects of Social Services and Food Services. The role includes managing and training staff and providing consultation and guidance across Social Services at the Glendale-Burbank Corps and Community Center. The manager oversees food pantry services, meal and food distribution programs, client records and reporting, staff training, crisis response, and coordination with community providers. The position also monitors contracts and grants, supports grant writing and reporting, develops program outcome measures, reviews program statistics, and contributes to holiday programming. The employee must be available on call for emergencies. The position requires COVID-19 vaccination or a religious or medical approved exemption.
Requirements
- Bachelor’s degree in social work or a related field.
- Five years of experience in social services, including at least one year in a supervisory position.
- Experience working effectively with clients, staff, and others from diverse backgrounds and experiences.
- Experience with Word, Excel, Access, and PowerPoint.
- Valid California driver’s license.
- Must pass a criminal background check.
- Knowledge of Salvation Army policies and procedures.
- Excellent oral and written communication skills in English.
- Strong organizational skills and ability to manage multiple priorities while attending closely to details.
- Ability to work well in a team environment and meet deadlines.
- Must be vaccinated against COVID-19 or have an approved religious or medical exemption.
Nice To Haves
- Master of Social Work (MSW) degree preferred.
Responsibilities
- Provide guidance and technical supervision to Food Pantry Services Aides.
- Supervise the Burbank Storage Program, Meals on Wheels, Mobile Food Truck, and other programs.
- Ensure accurate and timely collection and entry of statistical data in client files and HMIS Wellsky programs.
- Respond to client requests and concerns, coordinating with appropriate personnel.
- Develop and monitor staff training opportunities.
- Maintain comprehensive knowledge of HMIS and reporting software.
- Maintain client records in accordance with applicable state and federal laws, including HIPAA.
- Network and coordinate with area nonprofit and social services providers to grow programs and increase knowledge of resources for the Glendale community.
- Monitor contract and grant requirements, objectives, and performance measures; assist the management team with grant proposals and related reports.
- Maintain a visible policy and procedure for addressing participant complaints and grievances in a timely manner.
- Consult with residential and family services programs on case noting, file management, and statistics as requested.
- Provide crisis intervention as needed and establish a system for addressing crises 24 hours a day, 7 days a week.
- Maintain and cultivate resources for social programs, including technical assistance and training for field personnel.
- Promote the Social Services programs offered at the Glendale/Burbank Corps and develop descriptive materials to support outreach.
- Review and analyze Social Services statistics and prepare a report for the annual divisional review.
- Develop and implement outcome measures and benchmarks for Social Services programs and assist other programs as needed.
- Ensure participation in the organization’s services is voluntary, including counseling, case management, substance abuse treatment, self-help groups, and social events.
- Work with the Corps Officer on aspects of holiday-centered programming.
- Be available on call for emergencies.
- Perform other duties as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
