Social Services Manager (TEMP)- 11-025- SC/ Glendale Corps

The Salvation Army Southern California•Glendale, CA

13d•$30 - $35

About The Position

The Social Services Manager acts as the department head in the absence of the Corps Officers and manages all aspects of Social Services and Food Services. The role includes managing and training staff and providing consultation and guidance across Social Services at the Glendale-Burbank Corps and Community Center. The position supports food pantry, meal, mobile food, and other programs; ensures accurate client records and reporting; responds to client concerns; and coordinates with local nonprofit and social services providers. It also monitors grant and contract requirements, develops staff training and program outcome measures, provides crisis intervention and consultation, and contributes to program outreach and reporting. The employee must be available on-call for emergencies and work with the Corps Officer on holiday programming.

Requirements

Bachelor’s degree in social work or a related field.
Five years of experience in social services, including at least one year in a supervisory position.
Experience working effectively with clients, staff, and others from diverse backgrounds and experiences.
Experience working with Word, Excel, Access, and PowerPoint.
Valid California driver’s license.
Must pass a criminal background check.
Knowledge of Salvation Army policies and procedures.
Excellent oral and written communication skills in English.
Strong organizational skills.
Ability to manage multiple priorities while paying close attention to detail.
Ability to work well in a team environment.
Ability to meet deadlines.
Must be vaccinated against COVID-19 or have an approved religious or medical exemption.

Nice To Haves

Master of Social Work degree preferred.

Responsibilities

Provide guidance and technical supervision to Food Pantry Services Aides.
Supervise the Burbank Storage Program, Meals on Wheels, Mobile Food Truck, and other programs.
Ensure accurate and timely statistical data is collected and entered in client files and electronically in HMIS Wellsky programs.
Respond to client requests and concerns, working with appropriate personnel.
Develop and monitor staff training opportunities.
Gain and maintain comprehensive knowledge of HMIS and reporting software.
Ensure client records are maintained in accordance with applicable state and federal laws, including HIPAA.
Network and coordinate with area nonprofit and social services providers to grow programs and increase knowledge of resources for the Glendale community.
Monitor contract and grant requirements, objectives, and performance measures; assist the management team with grant proposals and related reports.
Maintain a policy and procedure for addressing participant complaints and grievances in a timely manner, displayed in a location visible to participants.
Consult with residential and family services programs as requested on case notes, file management, and statistics.
Provide crisis intervention as needed and establish and implement a system for addressing crises 24 hours a day, seven days a week.
Maintain current resources and cultivate new resources for social programs, including technical assistance and training for field personnel.
Promote awareness of Social Services programs offered at the Glendale/Burbank Corps and develop descriptive materials to support outreach.
Review and analyze Social Services office statistics and prepare a report for the annual divisional review.
Develop and implement outcome measures and benchmarks for Social Services programs and other programs that need assistance.
Ensure participation in the organization’s services is voluntary, including counseling, case management, substance abuse treatment, self-help groups, and social events.
Work with the Corps Officer on holiday-centered programming.
Be available on-call for emergencies.
Perform other duties as needed.