Program Assistant Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Proficiency and experience with Microsoft Office products, including Word, Excel, Outlook, and PowerPoint required.
• Proficiency in both English and Spanish (written and verbal) required.
• Demonstrated ability to communicate with and relate to both clients and coworkers with warmth and respect.
• Demonstrated organizational skills, with close attention to detail.
• Demonstrated ability to work independently, but also function well in a team environment.

Nice To Haves

• Certification as an Application Counselor (CAC) preferred within the first 6 months of employment.
• One or more years of customer service experience preferred.
• Ability and willingness to work occasional evenings and weekends.

Responsibilities

• Greets and assists all clients to the office, providing excellent customer service to everyone.
• Answers incoming telephone calls and routes as needed.
• Educates clients on the various programs and services provided through the Enrollment & Financial Services department.
• Provides initial financial program screening on all clients.
• Completes renewals and enrollments for programs in which training has been provided.
• Directs clients needing more complex program assistance to the appropriate staff members within the department.
• Provides client advocacy to the Nebraska Department of Health and Human Services, among other entities, while appropriately documenting all communication in the Outreach Database.
• Participates in community outreach events as assigned.
• Assists the Enrollment & Financial Services Supervisor with reporting functions and special projects.

Benefits

• Medical
• Dental
• Life Insurance
• Tuition Reimbursement
• 401(k)
• free fitness center