Program Assistant - LA Pulmonary

Cedars-Sinai Medical Center • Los Angeles, CA

11d

About The Position

The Program Assistant supports various programs and administrative functions for the department and Executive Director, helping ensure the success of departmental initiatives. The role supports day-to-day program operations and may include special projects to improve the quality of service and care, and efficiency for patients. It also supports pulmonary sleep services, including sleep testing and PAP therapy coordination.

Requirements

• High school diploma or GED required.
• Three years of experience in an outpatient clinical setting required.

Nice To Haves

• Associate degree, college diploma, or bachelor's degree preferred.
• Five years of experience preferred.
• One year of experience in a managed care environment or clinical experience as a Medical Assistant or Nurse preferred.
• One year of experience in sleep medicine or durable medical equipment (sleep) preferred.

Responsibilities

• Supervise and manage referral requests and queues, ensuring clinical information is provided and/or requests are authorized, and provide feedback to ordering providers or health plans as applicable.
• Develop positive working relationships with liaisons, providers, and other regular contacts.
• Serve as a liaison between the department, CSMCF providers and/or staff, and the Management team.
• Develop a system to track project outcomes and consistently provide feedback and updates to the Management team.
• Implement LEAN methodology in daily workflows, including using CSDE principles to identify improvement opportunities, adhering to standard leader work, and updating tiered boards.
• Facilitate scheduling of overnight and home sleep apnea testing and serve as a point of contact for patients and referring physicians during the testing process.
• Work with insurance companies to ensure pre-authorizations and verifications are completed before testing and that patient benefits have been rendered.
• Coordinate with durable medical equipment companies providing PAP therapy, ensuring prescriptions are acquired promptly and patients obtain supplies regularly.
• Assist the Lead Sleep Technologist with home sleep apnea testing, including setup, initiation, upload, and data management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED