Residency Program Manager - Pulmonary

Mount Sinai Health System•New York, NY

About The Position

The Residency Program Manager I serves as the primary administrative resource and operational partner to Program Leadership for one or more residency and fellowship programs. The role provides administrative leadership and expertise in accreditation, recruitment, onboarding, credentialing, educational administration, compliance, and program operations. The manager coordinates trainee recruitment and lifecycle activities, supports accreditation and compliance processes, oversees educational administration and graduate medical education technologies, and develops reports and metrics for program improvement, workforce planning, and institutional reporting. The role also supports operational policies and process improvement, monitors expenditures and resources, coordinates educational activities, and may provide guidance or supervision to coordinators and administrative staff. The manager represents assigned programs on departmental, institutional, and Graduate Medical Education committees and workgroups.

Requirements

Bachelor's degree or an equivalent combination of education and experience.
Five or more years of progressively responsible experience in graduate medical education administration, healthcare administration, academic administration, or a related field.
Advanced proficiency with MS Office Suite, Residency Management System platforms such as New Innovations, Thalamus, ERAS, WebADS, reporting tools, and related educational technologies.
Advanced knowledge of graduate medical education administration and residency/fellowship program operations.
Working knowledge of accreditation, regulatory, specialty board, and institutional requirements.
Strong analytical, organizational, and problem-solving skills.
Ability to collect, analyze, and interpret program data and reporting metrics.
Knowledge of budget monitoring, resource management, and operational planning principles.
Strong project coordination and process improvement skills.
Ability to manage multiple priorities and complex workflows while meeting deadlines.
Strong interpersonal, written, and verbal communication skills.
Ability to develop collaborative relationships with Program Directors, faculty, trainees, institutional offices, and external stakeholders.
Ability to interpret policies, procedures, and accreditation requirements and apply them to program operations.
Demonstrated leadership, initiative, and independent decision-making abilities.
Commitment to continuous improvement, operational effectiveness, and educational excellence.

Nice To Haves

Master's degree preferred.
TAGME certification strongly preferred.

Responsibilities

Serve as the primary administrative resource and operational partner to Program Leadership on accreditation, compliance, educational administration, and program operations.
Coordinate trainee recruitment, appointment, onboarding, credentialing, licensure, immigration support, graduation, and lifecycle management.
Collaborate with Program Leadership, Human Resources, International Personnel, and institutional stakeholders on program operations and trainee administration.
Coordinate accreditation activities, including Annual Program Evaluation (APE), Program Evaluation Committee (PEC), Clinical Competency Committee (CCC), WebADS reporting, Program Letters of Agreement (PLA), and related compliance activities.
Support accreditation readiness, action plan implementation, reporting requirements, and continuous program improvement with Program Leadership and faculty.
Oversee educational administration, including curriculum management, trainee handbooks, faculty and trainee evaluations, milestone reporting, scholarly activity tracking, duty hour monitoring, moonlighting compliance, and procedural logging.
Oversee use of Residency Management Systems and graduate medical education technologies, including New Innovations, Thalamus, and ERAS.
Develop and analyze reports, dashboards, operational metrics, resident complement data, participating site utilization, and other information supporting accreditation compliance, workforce planning, CMS cost reporting, institutional reporting, and program improvement.
Collaborate with Program Leadership to develop and implement operational policies, procedures, workflows, and process improvement initiatives.
Monitor educational expenditures, operational resources, accreditation metrics, and program performance indicators, and provide recommendations for operational effectiveness and continuous improvement.
Coordinate faculty development, educational conferences, trainee engagement programs, wellness initiatives, and other educational activities.
May supervise, provide functional oversight, mentorship, training, and operational guidance to coordinators and administrative staff; represent assigned programs on departmental, institutional, and Graduate Medical Education committees and workgroups.
Oversee verification of training requests, transfer documentation, graduation processes, and board-related reporting requirements.
Perform other related duties as assigned.