Residency Program Administrator

Banner Health•Mesa, AZ

3d•Onsite

About The Position

This position facilitates the operations of a medical education program and supports accreditation, recruitment, and effective program operations. The administrator organizes and documents medical education activities for assigned programs and provides administrative support to program leadership, faculty, residents, and department committees. The role coordinates residency and/or fellowship program operations, including committee activities, accreditation-related requests, work-hour monitoring, educational sessions, recruitment, and program databases. It maintains policies and procedures in accordance with program, facility, organizational, and accrediting requirements, and serves as a liaison with regulatory and compliance agencies and internal departments. The administrator also gathers information for program budgets, monitors financial reports, maintains current knowledge of accreditation and board requirements, and develops effective working relationships with program directors, staff, faculty, and residents or fellows. The position is based at Banner Desert Medical Center in Mesa, Arizona, and follows a Monday-through-Friday schedule from 8:00 AM to 4:30 PM.

Requirements

Associate degree in business, human relations, or a related field, or equivalent experience gained in a medical residency program or equivalent.
Three years of experience in a related area.
Excellent verbal and written communication skills.
Ability to organize, prioritize, and multitask in a fast-paced environment.
Strong research and organizational abilities.
Ability to guide and lead others.
Demonstrated negotiation and persuasion skills.

Nice To Haves

Additional related education and/or experience.

Responsibilities

Coordinate residency and/or fellowship program operations, including medical education committee activities, completion of requests from GME and ACGME, and monitoring work hours for compliance.
Serve as the administrative liaison with external regulatory and compliance agencies.
Maintain and update policies and procedures in accordance with program, facility, organizational, accrediting, and legal requirements.
Coordinate educational sessions and liaise on requirements involving medical records, risk, human resources, and occupational health.
Collect, assemble, and maintain data for residency and/or fellowship databases.
Gather information to support development of the program’s fiscal budget and monitor monthly financial reports for variances.
Maintain knowledge of current accreditation and board requirements for medical students, residents, clerkships, and/or fellowships.
Participate in resident recruitment and coordinate the application process.
Keep communication materials and the website up to date; review and process correspondence and applications; assist with scheduling candidate interviews.
Develop and maintain effective working relationships with program directors, staff, faculty, and residents or fellows; serve as a resource and ensure customer-service needs are met.
Answer incoming calls and emails efficiently, provide accurate answers and solutions, and direct customers to appropriate teams or departments.