Program Assistant - LA Pulmonary

Cedars-Sinai • Los Angeles, CA

1d • $25 - $37

About The Position

The Program Assistant supports various programs and administrative functions for the department and Executive Director to help ensure the success of department initiatives. The role supports day-to-day program operations and may contribute to special projects intended to improve the quality of service and care, as well as operational efficiency, for patients.

The Program Assistant manages referral requests and queues, coordinating clinical information and authorizations and providing feedback to ordering providers or health plans as applicable. The role serves as a liaison among the department, CSMCF providers and staff, and the management team, while building positive working relationships with liaisons, providers, and other daily contacts. It also tracks project outcomes, reports updates to management, and applies LEAN methodology to daily workflows.

In support of sleep services, the Program Assistant facilitates scheduling for overnight and home sleep apnea testing and serves as a point of contact for patients and referring physicians during the testing process. The role coordinates insurance pre-authorizations and benefit verification, works with durable medical equipment companies to obtain PAP prescriptions and help patients receive supplies, and assists the Lead Sleep Technologist with home sleep apnea testing setup, initiation, upload, and data management.

Requirements

• High school diploma or GED required.
• Three years of experience in an outpatient clinical setting required.

Nice To Haves

• Associate degree, college diploma, or bachelor's degree preferred.
• Five years of experience in an outpatient clinical setting preferred.
• One year of experience in a managed care environment or clinical experience as a Medical Assistant or Nurse preferred.
• One year of experience in sleep medicine or durable medical equipment (sleep) preferred.

Responsibilities

• Supervise and manage referral requests and queues to ensure clinical information is provided and/or authorized, and provide feedback to ordering providers or health plans as applicable.
• Develop positive relationships with liaisons, providers, and other daily contacts.
• Serve as a liaison between the department, CSMCF providers and/or staff, and the management team.
• Develop systems to track project outcomes and consistently provide feedback and updates to the management team.
• Implement LEAN methodology in daily workflows, including using CSDE principles to identify improvement opportunities, adhering to standard leader work, and updating tiered boards.
• Facilitate scheduling of overnight and home sleep apnea testing and serve as a point of contact for patients and referring physicians during testing.
• Coordinate with insurance companies to ensure pre-authorizations and verifications are completed before testing and patient benefits are rendered.
• Work with durable medical equipment companies providing PAP therapy to ensure prescriptions are obtained in a timely manner and patients regularly obtain supplies.
• Assist the Lead Sleep Technologist with home sleep apnea testing, including setup, initiation, upload, and data management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED