Program Assistant - Region 2 Field Office- Augusta

Georgia Department of Revenue•Atlanta, GA

10d•Onsite

About The Position

The Program Assistant performs general secretarial, clerical, and administrative support functions for the Department of Behavioral Health and Developmental Disabilities’ Region 2 Field Office in Augusta, Georgia. Duties may include data entry and document processing, record and file maintenance, and operating standard office equipment. The position works under the general supervision of a clerical or administrative supervisor and is fully in office. The role provides customer service to internal and external customers, supports people and families seeking waiver or state-funded services, and provides clerical support for assigned program functions. Compensation is based on education and experience.

Requirements

High school diploma or GED.
Two years of general office or administrative experience.

Nice To Haves

Four years of experience as a receptionist.
Excellent customer service skills.
Excellent skills managing confidential files.
Ability to communicate and write clearly in English.
Proficiency with Microsoft Office.

Responsibilities

Answer calls, greet visitors, respond to information requests, and direct requests to the appropriate party when needed.
Provide general clerical support, including data entry and maintenance, copying and distributing materials, maintaining records and filing systems, typing, filing, and sorting mail.
Explain available services, benefits, resources, and the application process to individuals or families seeking waiver or state-funded services.
Provide clerical support within an assigned functional area, such as reviewing applications, processing consumer documents, and scheduling with providers.
Use independent judgment and initiative to perform administrative, clerical, and secretarial duties in support of I/DD programs or groups of employees.